Senior Enterprise CSM — Nonprofit SaaS

Virtuous; Phoenix, Northern (AZ, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Market competitive pay

401(k) retirement plan with company?"

Unlimited PTO

Paid volunteer days

Job summary

Virtuous is seeking an Enterprise Customer Success Manager to drive adoption, retention, and expansion for our nonprofit clients. You will partner with Marketing, Sales, and Revenue Enablement to maximize value and renewals, serving as the primary contact for strategic accounts and guiding nonprofits through product usage and success outcomes.

Ideal candidates bring nonprofit tech experience, B2B SaaS know-how, and a proven ability to build strong relationships across stakeholders.

Qualifications

• Deep understanding of customer needs and success with SaaS products.
• Nonprofit tech experience in a B2B SaaS environment is required.
• Strong ability to build and maintain customer relationships across teams.

Responsibilities

• Serve as a dedicated point of contact throughout the customer lifecycle.
• Proactively identify and address issues before they escalate.
• Identify upsell opportunities based on customers' use cases and needs.
• Collaborate with sales, marketing, support, and product teams for customer success.
• Provide strategic product guidance to promote adoption and renewal.

Skills

Customer-centric focus

Relationship building

Proactive problem-solving

Collaborative mindset

Technical proficiency

Sales acumen

Project management

CRM proficiency

Tools

CRM software

Email marketing tools

Job description

Virtuous is seeking an Enterprise Customer Success Manager to drive adoption, retention, and expansion for our nonprofit clients. You will partner with Marketing, Sales, and Revenue Enablement to maximize value and renewals, serving as the primary contact for strategic accounts and guiding nonprofits through product usage and success outcomes.

Ideal candidates bring nonprofit tech experience, B2B SaaS know-how, and a proven ability to build strong relationships across stakeholders.