Enterprise Nonprofit SaaS Success Manager

virtuous; Arizona; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Market competitive pay

Unlimited PTO

Volunteer days

Health insurance

401(k) retirement plan with company 50

Job summary

Virtuous is seeking an Enterprise Customer Success Manager to focus on our largest nonprofit customers, driving adoption, retention, and expansion. You’ll partner with Marketing, Sales, and Revenue Enablement to ensure customer success and long-term growth.

You will serve as the primary contact for nonprofit clients, leveraging your nonprofit tech experience and SaaS background to maximize donor relationships and product value.

Qualifications

• Customer-centric focus and passion for customer success.
• Experience with nonprofit customers in a B2B SaaS environment.
• Ability to build and maintain meaningful customer relationships.
• Ability to identify and address issues proactively.
• Strong collaboration across cross-functional teams.
• Solid technical acumen to provide product support.
• Ability to identify upsell/cross-sell opportunities.
• Strong organizational and prioritization skills with critical thinking.

Responsibilities

• Serve as dedicated point of contact from sales through lifecycle.
• Anticipate and resolve customer issues before escalation.
• Identify upsell opportunities by understanding use-cases.
• Advocate for Virtuous with product launches and updates.
• Provide strategic product guidance and best practices.
• Resolve complex issues with tailored solutions.
• Maintain a long-term, proactive view of customer health and renewal planning.
• Own renewals and upsell cycles with contract knowledge and negotiation.

Skills

Customer-centric

Nonprofit tech experience

Relationship building

Proactive problem-solving

Collaborative mindset

Technical proficiency

Sales acumen

Project management

CRM proficiency

Job description

Virtuous is seeking an Enterprise Customer Success Manager to focus on our largest nonprofit customers, driving adoption, retention, and expansion. You’ll partner with Marketing, Sales, and Revenue Enablement to ensure customer success and long-term growth.

You will serve as the primary contact for nonprofit clients, leveraging your nonprofit tech experience and SaaS background to maximize donor relationships and product value.