Senior Enterprise AV & Collaboration Systems Engineer

Jackson Dawson

Dearborn (MI)

On-site

USD 70,000 - 95,000

Full time

8 days ago

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Job summary

Jackson Dawson seeks an experienced Enterprise Audio Visual (AV) Systems Specialist to join the IT Infrastructure team in Dearborn, MI. You will support, troubleshoot, and optimize the enterprise AV environment across office locations, focusing on conference rooms, boardrooms, and collaboration spaces.

The role requires hands-on experience with professional audio systems, enterprise AV networking, and Microsoft Teams Rooms.

Qualifications

5+ years of experience supporting commercial or enterprise AV environments.
Strong troubleshooting skills with professional audio and video systems.
Experience supporting Shure ULX-D wireless microphone systems.
Experience supporting Q-SYS environments.
Experience supporting Netgear AV switches or similar enterprise AV networking platforms.
Knowledge of Dante audio networking.
Experience supporting Microsoft Teams Rooms.
Strong understanding of TCP/IP networking, VLANs, PoE, QoS, and multicast technologies.
Experience diagnosing hardware, software, and network-related AV issues.
Excellent customer service, communication, and problem-solving skills.
Ability to prioritize multiple support requests in a fast-paced environment.
Familiarity with Help Desk practices, Windows computer imaging, workstation deployment, password resets, and support ticket documentation.

Responsibilities

AV Support & Troubleshooting: Support, maintain, and troubleshoot enterprise AV systems across multiple office locations; diagnose and resolve audio, video, control system, and networking issues; troubleshoot microphones, speakers, amplifiers, cameras, displays, touch panels, and room control systems; diagnose hardware, software, and network-related AV issues; deliver calm, professional support during meetings, presentations, and live events.
Help Desk & Endpoint Support: Provide basic Help Desk support when AV workload permits; assist users with password resets and account access; image, configure, and deploy new computers and endpoint devices; support workstation setup, peripheral connectivity, and common hardware/software issues; document support activities and elevate issues requiring advanced infrastructure, security, or application support; maintain and support Shure ULX-D wireless microphone systems.
Preventative Maintenance & Lifecycle Management: Perform firmware updates and preventative maintenance on AV hardware; monitor system performance and proactively identify issues; assist with hardware upgrades, replacements, and lifecycle management; coordinate with third-party AV vendors for advanced support and warranty services; maintain accurate documentation of AV systems, room inventories, and support procedures.
Executive & Event Support: Provide technical support for executive meetings, company events, and high-profile presentations; participate in after-hours maintenance and emergency support when required; perform other duties as assigned.