Senior Enterprise Account Manager

RxVantage, Inc.; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical premiums

Vision & Dental coverage

4% 401k matching

Work from Anywhere (US)

Flexible PTO

Parental leave

HSA contribution

Wellhub membership

Charitable donation matching

Job summary

RxVantage is seeking an experienced Senior Enterprise Manager to lead relationships with top life sciences clients across pharma, biotech, and medical devices. You will be the main liaison, ensuring excellent service while guiding clients to maximize RxVantage offerings.

A proven track record in growing client relationships is essential. You will partner with sales, implementation, and product teams to translate feedback into product insights and drive renewals, expansion, and long-term value

Qualifications

• 5+ years of experience in client services, consulting, or customer success in life sciences, healthcare, and/or technology/SaaS.
• Strong communication and presentation skills with ability to influence stakeholders.
• BS or BA or equivalent experience.

Responsibilities

• Serve as the primary point of communications between Enterprise clients and internal teams.
• Identify and execute growth opportunities, managing against revenue targets.
• Develop external stakeholder networks to expand client business.
• Enable successful and consistent renewals by showing ongoing value to clients.
• Lead planning and strategy for accounts and stay updated on portfolio developments.

Skills

Client relationship mgmt

Salesforce

Cross-functional collaboration

Communication

Analytics

Education

BS or BA degree

Tools

Salesforce

Job description

We’re looking for an experienced client-facing Senior Enterprise Manager to lead our relationships with some of the largest names in life sciences; pharma, biotech, and medical devices. You will be the primary point of contact for your clients and work with them to ensure impeccable service and thoughtful guidance on getting the most out of RxVantage's expanding offerings and capabilities. The right candidate is a natural at building strong partnerships and has demonstrated success growing client relationships (cross-selling/up-selling). This is a vital role at the company within the Enterprise client services and sales organization.

What you’ll be doing:

• Serve as the primary point of communications between the established Enterprise clients and internal team members
• Identify and execute on new growth opportunities with clients, managing against revenue targets
• Identify and develop external stakeholder networks and build relationships necessary to expand client business
• Enable successful and consistent renewals, showing continued value for our Enterprise clients
• Stay up-to-date on the latest developments in the client’s portfolio and business challenges/opportunities, and lead planning and strategy for your accounts
• Support Enterprise sales team with business development efforts for prospective Enterprise clients
• Collaborate closely with RxVantage's implementation and operations team to ensure new client onboarding is timely and successful
• Work with our product teams to translate client feedback into product insights
• Ensure the team is prepared for every client interaction and continuously find opportunities to advance the relationship forward

The ideal candidate:

• 5+ years of experience in client services, consulting, or customer success in life sciences, healthcare, and/or technology/SaaS
• Experience with Salesforce or other lead generation tool is a HUGE plus!
• BS or BA or experience equivalent
• Intellectual curiosity and proactiveness to learn and educate colleagues about client business and issues
• Highly collaborative and able to influence others to act, even if they do not report directly to you
• Strong organizational skills, judgment and decision-making skills, and the ability to set and work towards deadlines
• Exceptional communication skills (both written and verbal), creating presentations with a cohesive and engaging storyline
• Analytical with excellent problem-solving skills, identifying problems and suggesting ideas to meet clients’ needs
• Comfortable understanding and reporting data and performance metrics
• A confident and dynamic working persona, which can bring fun to the team, and a sense of humor is a plus

Benefits:

• Competitive Salary
• 100% Company-Paid Premiums for Employee's Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA
• Short-term and Long-term Disability
• Life Insurance
• 401k Matching
• Work from Anywhere within the US
• Flexible PTO
• Paid Parental Leave
• Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid "Ease-Back" return to work transition period
• Starter+ Membership to Wellhub (access to over 5k gyms and studios)
• Charitable donation matching

Location:

Our "Work from Anywhere" (within the United States) philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country's top talent and allow them to create an environment where they can do their best work. PLEASE NOTE: Our "work from anywhere" only applies to the continental U.S. where our open roles are posted.

About Our Organization:

At RxVantage, we're a small company with a big mission: to connect healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care. We've built a software platform that is changing the way providers learn about the latest medical advancements and technologies. Every year, our platform powers over 1 million educational exchanges between medical practices and life science companies, making it easier for them to stay informed and provide better care.

We have a proven product, a strong mission, and a passionate team. Now, we’re looking for talented people to help us grow even more. If you’re driven, eager to make an impact, and ready to be part of something meaningful, we want to hear from you!

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RxVantage is an equal opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.