Senior Enterprise Account Manager

RxVantage, Inc.; United States; Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health benefits: Premiums for Health,

HSA contribution

Disability insurance

Life Insurance

401(k) Matching

Work from Anywhere in the U.S.

Flexible PTO

Parental Leave stipend

Wellhub membership

Job summary

RxVantage, Inc. is seeking an experienced Senior Enterprise Manager to lead relationships with major life sciences clients. You will be the primary point of contact and work with clients to ensure impeccable service and actionable guidance to maximize RxVantage offerings.

The role emphasizes building partnerships, expanding account revenue, collaborating with product, implementation, and sales teams, and driving renewals while staying current on clients' portfolios.

Qualifications

• 5+ years of experience in client services, consulting, or customer success in life sciences, healthcare, and/or technology.
• Experience with Salesforce or other lead generation tools.
• BS or BA or equivalent experience.
• Strong communication and collaboration skills.
• Ability to influence others and meet deadlines.
• Analytical with data and metrics reporting.

Responsibilities

• Serve as the primary point of communications between Enterprise clients and internal team members.
• Identify and pursue growth opportunities against revenue targets.
• Identify and develop external stakeholder networks to expand client business.
• Enable successful renewals by demonstrating continued value for Enterprise clients.
• Lead planning and strategy for accounts and stay current on portfolio developments.
• Support Enterprise sales with business development for prospective clients.
• Collaborate with implementation and operations to onboard new clients.
• Translate client feedback into product insights.
• Prepare the team for client interactions and advance relationships.

Skills

Client services experience

Consulting

Customer success

Salesforce experience

Communication skills

Analytical skills

Cross-functional collaboration

Education

BS/BA or equivalent

Tools

Salesforce

Job description

We’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. Our “Work from Anywhere” philosophy is aimed at making sure we bring a diverse range of thought leadership so that our technology is better able to serve local health care providers. The key to our success in creating a high performing team is communication and balance.

That balance is important: It enables us to truly do the best work of our lives. As a result, we create a place where all kinds of work happens — and happens well — all while working alongside people we respect and admire.

Learning & Development

We support the ongoing growth of our team members through dedicated personal learning and development budgets.

We offer comprehensive health, vision and dental insurance for you and your family.

Work Anywhere

We have a flexible policy that enables individuals to work from just about anywhere.

Job Overview

We’re looking for an experienced client‑facing Senior Enterprise Manager to lead our relationships with some of the largest names in life sciences; pharma, biotech, and medical devices. You will be the primary point of contact for your clients and work with them to ensure impeccable service and thoughtful guidance on getting the most out of RxVantage’s expanding offerings and capabilities. The right candidate is a natural at building strong partnerships and has demonstrated success growing client relationships (cross‑selling/up‑selling). This is a vital role at the company within the Enterprise client services and sales organization.

Employment Type

Full time

Location Type

Remote

What you’ll be doing:

• Serve as the primary point of communications between the established Enterprise clients and internal team members.
• Identify and execute on new growth opportunities with clients, managing against revenue targets.
• Identify and develop external stakeholder networks and build relationships necessary to expand client business.
• Enable successful and consistent renewals, showing continued value for our Enterprise clients.
• Stay up-to-date on the latest developments in the client’s portfolio and business challenges/opportunities, and lead planning and strategy for your accounts.
• Support Enterprise sales team with business development efforts for prospective Enterprise clients.
• Collaborate closely with RxVantage’s implementation and operations team to ensure new client onboarding is timely and successful.
• Work with our product teams to translate client feedback into product insights.
• Ensure the team is prepared for every client interaction and continuously find opportunities to advance the relationship forward.

The ideal candidate:

• 5+ years of experience in client services, consulting, or customer success in life sciences, healthcare, and/or technology/SaaS.
• Experience with Salesforce or other lead generation tool is a huge plus.
• BS or BA or equivalent experience.
• Intellectual curiosity and proactiveness to learn and educate colleagues about client business and issues.
• Highly collaborative and able to influence others to act, even if they do not report directly to you.
• Strong organizational skills, judgment and decision‑making skills, and the ability to set and work towards deadlines.
• Exceptional communication skills (both written and verbal), creating presentations with a cohesive and engaging storyline.
• Analytical with excellent problem‑solving skills, identifying problems and suggesting ideas to meet clients’ needs.
• Comfortable understanding and reporting data and performance metrics.
• A confident and dynamic working persona, which can bring fun to the team, and a sense of humor is a plus.

Benefits:

• 100% Company‑Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company‑sponsored contribution into an HSA.
• Short‑term and Long‑term Disability.
• Life Insurance.
• 401(k) Matching.
• Work from Anywhere within the United States.
• Flexible PTO.
• Post‑Parental Leave Program – $5,000 stipend to assist with expenses, 4‑week 100% paid “Ease‑Back” return to work transition period.
• Starter+ Membership to Wellhub (access to over 5,000 gyms and studios).

Location:

Our “Work from Anywhere” (within the United States) philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country’s top talent and allow them to create an environment where they can do their best work. Please note: Our "work from anywhere" only applies to the continental U.S. where our open roles are posted.

About Our Organization:

At RxVantage, we're a small company with a big mission: to connect healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care. We’ve built a software platform that’s changing the way providers learn about the latest medical advancements and technologies. Every year, our platform powers over 1 million educational exchanges between medical practices and life science companies, making it easier for them to stay informed and provide better care. We have a proven product, a strong mission, and a passionate team. Now, we're looking for talented people to help us grow even more. If you're driven, eager to make an impact, and ready to be part of something meaningful, we want to hear from you!

RxVantage is an equal opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.