Senior Enrollment & Process Improvement Analyst

HomeServe USA Corp.; Chattanooga (TN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Annual bonus potential (5%)

Job summary

HomeServe USA in Chattanooga, TN seeks a Senior Enrollment Analyst to process enrollments, handle exceptions, and drive improvements in enrollment workflows. The role requires meticulous attention to detail and strong Excel skills.

You will monitor rejections, analyze trends, partner with IT and business teams, and produce weekly/monthly reports for senior leadership. The position emphasizes process optimization and data-driven decision making.

Qualifications

• Bachelor's degree in business administration, operations, information technology, or equivalent professional experience.
• 3+ years in operations, enrollment, back-office processing, or related functions.
• Strong MS Excel and reporting/dashboard skills; ability to interpret operational metrics.

Responsibilities

• Review enrollment exceptions and ensure SLA compliance.
• Monitor daily rejections in CRM and enrollment platforms; resolve failures.
• Identify trends in enrollment failures and escalate systemic issues to IT.
• Collaborate with IT and business teams on enrollment initiatives and SOPs.
• Create and execute test enrollments for large-scale initiatives and partner onboarding.
• Pull weekly/monthly enrollment reporting and metrics; develop adhoc reports for leadership.

Skills

Excel proficiency

Attention to detail

Analytical thinking

Communication

Problem solving

Education

Bachelor's degree in Business/Operations/IT

Tools

CRM systems

Enrollment platforms

Reporting dashboards

Job description

HomeServe USA in Chattanooga, TN seeks a Senior Enrollment Analyst to process enrollments, handle exceptions, and drive improvements in enrollment workflows. The role requires meticulous attention to detail and strong Excel skills.

You will monitor rejections, analyze trends, partner with IT and business teams, and produce weekly/monthly reports for senior leadership. The position emphasizes process optimization and data-driven decision making.