Customer Care Specialist - Onsite Training & Growth Path

HomeServe USA Corp; Chattanooga (TN); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Career development

Casual attire

Comprehensive benefits

401(k) plan with company match

Coverage plans eligibility

Job summary

HomeServe USA Corp seeks a General Interest Form Call Center Representative in Chattanooga, TN. You will handle high volumes of inbound and outbound interactions, de-escalate customers, and document details in internal systems.

Training is on site, with potential transition to remote work based on performance and business needs. Eligible candidates should have a high school diploma, basic computer skills, and strong communication abilities.

Qualifications

• High school diploma or equivalent required.
• Call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency (MS Office or similar).

Responsibilities

• De-escalate frustrated or upset customers while guiding conversations to resolution.
• Handle a high volume of inbound and outbound customer interactions.
• Identify, troubleshoot, and resolve issues promptly and effectively.
• Document customer interactions and account updates in internal systems.
• Provide feedback to management on customer concerns and trends.

Skills

Verbal and written communication

Customer service mindset

Problem-solving

Attention to detail

Self-motivated

Education

High school diploma or equivalent

Tools

MS Office

Job description

HomeServe USA Corp seeks a General Interest Form Call Center Representative in Chattanooga, TN. You will handle high volumes of inbound and outbound interactions, de-escalate customers, and document details in internal systems.

Training is on site, with potential transition to remote work based on performance and business needs. Eligible candidates should have a high school diploma, basic computer skills, and strong communication abilities.