SENIOR ENRICHMENT ACTIVITIES AIDE

Bullhead-City,-Arizona; Bullhead City (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Senior Enrichment Center is seeking a Front Desk and Customer Service representative to warmly welcome participants, manage check-ins, process payments, and maintain calendars and communications across social media and announcements.

The role requires excellent communication and multitasking in a fast-paced environment, with strong organization and the ability to work independently or as part of a team. Prior experience at a community center is a plus.

Qualifications

• High school diploma or equivalent.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Office and ability to learn City-specific software.
• Ability to prioritize tasks and multitask effectively in a fast-paced environment.
• Ability to work independently with minimal supervision and collaborate effectively as part of a team.
• Strong organizational skills, attention to detail, and a positive, approachable attitude.

Responsibilities

• Welcome participants and visitors; provide courteous, professional assistance and information about Center programs, activities, and services.
• Answer telephone calls and emails professionally; monitor email throughout the workday and use the facility announcement system to communicate timely information.
• Register participants for programs, process payments, and manage daily participant and visitor check-in and check-out to maintain accurate attendance records and support facility security.
• Maintain the activity calendar, Atmosphere TV content, and the Center’s Facebook page; keep the front desk clean, organized, and professional.
• Conduct facility tours and provide intermittent front-desk and telephone coverage for staff breaks.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Microsoft Office

City software

Task prioritization

Multitasking

Independent work

Team collaboration

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Front Desk and Customer Service

• Welcome participants and visitors; provide courteous, professional assistance and information about Center programs, activities, and services.
• Answer telephone calls and emails professionally; monitor email throughout the workday and use the facility announcement system to communicate timely information.
• Register participants for programs, process payments, and manage daily participant and visitor check-in and check-out to maintain accurate attendance records and support facility security.
• Maintain the activity calendar, Atmosphere TV content, and the Center’s Facebook page; keep the front desk clean, organized, and professional.
• Conduct facility tours and provide intermittent front-desk and telephone coverage for staff breaks.

Daily Operations and Event Support

• Review the calendar daily and, when not assigned to the front desk, prepare activity rooms, set up and remove tables and equipment, and maintain event signage. Prepare items such as the Pinochle cart 5–30 minutes before the scheduled activity.
• Monitor common areas and activity rooms; apply Center rules fairly and consistently to support a safe, enjoyable environment.
• Develop thorough knowledge of the Resource Area and the Senior Enrichment Center Resource Guide. Provide individualized assistance to participants who need extended support while helping maintain efficient front-desk service.
• Retrieve durable medical equipment items for participants outside regular shopping hours, Monday–Friday, 10:00 a.m.–1:00 p.m. Duties and Responsibilities (continued)

Facility, Materials, and Donation Management

• Sort donations and organize materials in the Library and Angel’s Room; organize the Angel’s Room monthly as needed.
• Pick up monthly newsletters, large calendars, and general office supplies from City Hall.
• After lunch on the last day of each month, replace outdated large calendars in the Dining Room, Front Desk, Great Room, and outside the Game Room, and update posted menus.
• Maintain internal and external brochures, replenish indoor and outdoor newsletters, and update Atmosphere TV advertisements.
• Remove outdated outdoor bulletin-board materials every Friday after lunch and post current items. Ensure advertisements are dated and removed monthly.
• Clean room tables daily, draw blinds, and complete assigned closing procedures. Wash dishes and perform general cleanup after special events as needed.
• Deep clean outdoor patio furniture and clear patio debris with a blower monthly.
• Operate a City vehicle, as needed, to transport excess durable medical equipment inventory to the outside agency’s

Programming, Volunteer Coordination, and Outreach

• Coordinate with Northern Arizona University (NAU) Senior Companion Volunteers to train and place volunteers who assist seniors. Identify seniors who may benefit from support and help coordinate appropriate volunteer matches.
• Serve as a liaison among NAU, program volunteers, and prospective participants to support clear communication, coordinated matching, and related document processing.
• Engage participants who are sitting alone, introduce them to Center amenities such as the library and exercise room, and encourage participation in games and activities.
• Research activity ideas, share recommendations with the Activity Coordinator, and assist with program development.
• Design, organize, and carry out long-term community giveback projects with participant groups, such as craft donations to Valley View Medical Center or a Home Depot-supported building project for Meals on Wheels.
• Document giveback initiatives with photographs and draft Facebook posts. Coordinate with the City Sponsorship Coordinator regarding City sponsorships associated with business donations.
• Assist with special events and complete projects directed by the Activity Coordinator as time allows. Perform other duties as assigned.

LICENSING & TRAINING

• Valid State Driver’s License

Required Education, Skills, and Abilities

• High school diploma or equivalent.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Office and the ability to learn City-specific software.
• Ability to prioritize tasks and multitask effectively in a fast-paced environment.
• Ability to work independently with minimal supervision and collaborate effectively as part of a team.
• Strong organizational skills, attention to detail, and a positive, approachable attitude.

Preferred Experience

• Experience working with senior citizen programs and performing clerical duties is preferred.

Continued employment is contingent upon maintaining all required licenses and certificates in active status without suspension or revocation.

Physical Demands and Work Environment

The physical demands below are representative of those associated with performing the position’s essential functions. The employee frequently handles or feels objects, tools, or controls; reaches with hands and arms; climbs or balances; stoops, kneels, crouches, or crawls; walks; sits; and communicates with others. Standing in one area for extended periods may be required. The employee must frequently lift and/or move up to 50 pounds.The role requires hearing sirens and whistles and communicating by telephone, in person, and over radio equipment. Work takes place in a positive, supportive, and fast-paced community-center environment and includes front-desk service, activity-room operations, event setup and cleanup, outdoor patio maintenance, and occasional transportation of donations.

Equal Employment Opportunity

The employer is committed to equal employment opportunity and values diversity. Employment decisions are made without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.