Senior Engineering Operations Technician, Data Center Engineering & Operations (AWS)

Amazon; Wilmer (TX); On-site; USD 50,971 - 89,544; Full time

Job summary

Amazon in Wilmer, TX is seeking a Senior Engineering Operations Technician to help maintain mission-critical data center infrastructure and support 99.999% uptime. The role involves hands-on electrical and mechanical troubleshooting across UPS, switchgear, chillers, cooling systems, and power distribution, with potential for extended shifts and travel between sites.

Travel between data centers may be required and relocation support is noted; the position pays hourly in the USA with a broad range

Qualifications

• 2+ years of Microsoft Office products and applications experience.
• 2+ years of electrical and mechanical experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Responsibilities

• Daily building rounds to monitor electrical, mechanical, and fire/life safety equipment for 24/7 reliability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting facility and rack-level events within SLA.
• Perform rack installs and decommissioning within SLA.
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support change management program.
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion.
• On-site support of contractors and vendors ensuring compliance with practices and local regulations.

Skills

Microsoft Office

Electrical experience

Mechanical experience

Education

Associate degree or higher in related field

Job description

Senior Engineering Operations Technician, Data Center Engineering & Operations

Job ID: 10405104 | Amazon Data Services, Inc.

Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission‑critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot Data Center Operation’s Mission Critical Facilities, which includes stand‑by diesel generators and related fuel systems; three‑phase electrical systems such as switch gear, UPSs, PDUs, wet cell batteries and associated systems; CRAC, centrifugal chillers, cooling towers/water chemical systems; air handlers and associated systems; pumps and motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

NOTE: Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Physical Requirements

• Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
• Regularly lift and/or move up to 39 pounds independently
• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidate must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

Key Job Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack‑level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On‑site support of contractors, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
• Work schedule changes depending on specific site needs. Shifts can be up to 12‑hours and may rotate on a predefined schedule. Some locations have on‑call rotations
• Role may support more than one location/site

Basic Qualifications

• 2+ years of Microsoft Office products and applications experience
• 2+ years of electrical and mechanical experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

Preferred Qualifications

• Experience working in a data center or mission critical facility (example: hospital, military facility, public safety facility, etc.)
• Associate or higher education in related field
• Experience with reading and writing procedures, technical documents, and engineering drawings

Location: USA, TX, Wilmer – 37.00 – 65.00 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.