Senior Engineer Workforce Management

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible remote work options

Competitive health/retirement plans

Generous paid time off

Job summary

Ladders is seeking a Senior Engineer Workforce Management to design and improve forecasting, scheduling, and capacity planning for a remote team. You will partner with technology and operations to automate workflows, strengthen platform performance, and translate operational needs into practical solutions through scenario planning, functional design reviews, and testing.

The role offers a remote setup with a competitive compensation range of $110,000–$130,000 annually.

Qualifications

• 5+ years of experience in workforce management or related fields.
• Strong knowledge of forecasting, scheduling, and capacity planning.
• Proven ability in process engineering and solution design.
• Technical expertise in scenario modeling and automation tools.
• Experience in stakeholder collaboration and functional testing.

Responsibilities

• Design and optimize core WFM processes for forecasting and scheduling.
• Partner with technology teams to automate workflows and optimize platforms.
• Develop scenario-planning tools to evaluate staffing and productivity.
• Lead functional design reviews and user acceptance testing.
• Serve as a cross-functional bridge to translate operational challenges into solutions.

Skills

Forecasting & scheduling

Capacity planning

Process engineering

Scenario modeling

Automation tools

Stakeholder collaboration

Testing

Bachelor's degree

Education

Bachelor's degree in a relevant field or equivalent experience

Job description

For our client, we are seeking a Senior Engineer Workforce Management to join the team of a leader in the Business Services space.

This role will focus on designing and improving workforce management processes that support accurate forecasting, scheduling, and capacity planning. You will partner closely with technology and operations teams to automate workflows, strengthen platform performance, and improve productivity. The position also plays a key role in translating operational needs into practical solutions through scenario planning, functional design reviews, and testing.

Location: Remote

Compensation: $110,000 – $130,000 annually

Responsibilities

• Design and optimize core WFM processes for forecasting and scheduling
• Partner with technology teams to automate workflows and optimize platforms
• Develop scenario-planning tools to evaluate staffing and productivity
• Lead functional design reviews and user acceptance testing
• Serve as a cross-functional bridge to translate operational challenges into solutions

Qualifications

• 5+ years of experience in workforce management or related fields
• Strong knowledge of forecasting, scheduling, and capacity planning
• Proven ability in process engineering and solution design
• Technical expertise in scenario modeling and automation tools
• Experience in stakeholder collaboration and functional testing
• Bachelor's degree in a relevant field or equivalent experience

Benefits

• Flexible work options with remote/hybrid arrangements
• Comprehensive healthcare and retirement plans
• Generous paid time off and holiday schedule
• Opportunities for continuous learning and technical advancement

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.