Senior Engineer, Observability & Platform Reliability

LPL Financial

Austin (TX)

On-site

USD 102,000 - 169,000

Full time

9 days ago

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Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

and more

Job summary

LPL Financial is seeking a Senior Engineer, Observability and Platform Stability in Austin, TX. You will ensure reliability, availability, and performance of enterprise observability platforms and supporting applications, partnering with SRE, Platform Engineering, DevOps, and Incident Management teams to mature CI/CD practices and operational excellence.

The ideal candidate has strong cloud experience, production support skills, and a record of driving platform stability through proactive

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
6+ years of experience in SRE, platform engineering, production support, enterprise application operations, or related technology environments.
5+ years of experience supporting enterprise platforms, including AWS, Dynatrace, ELK, ServiceNow, and SolarWinds.
Experience troubleshooting complex production incidents within enterprise-scale technology environments.
Experience executing technology changes through formal change management and release management processes.

Responsibilities

Partner with Product Owners and engineering teams to provide operational and release support for technology initiatives.
Ensure platform changes meet operational readiness requirements, including rollback procedures, runbook documentation, integration standards, and support handoffs.
Maintain production stability throughout platform upgrades, enhancements, and enterprise initiatives.
Support platform ownership transitions and operational readiness activities across global delivery teams.
Troubleshoot application and platform issues to restore services and minimize business impact.
Serve as an escalation point for complex production incidents and operational challenges.
Participate in incident triage, root cause analysis, corrective action planning, and resolution activities.
Collaborate with engineering teams to implement long-term solutions that reduce recurring incidents.
Support mission-critical environments through timely incident response and service restoration.
Conduct health checks, configuration reviews, and performance assessments to identify operational risks.
Support reliability initiatives focused on improving recovery times, reducing incident recurrence, and minimizing change-related defects.
Validate vendor releases, hotfixes, and configuration changes prior to production deployment.
Partner with observability and analytics teams to enhance monitoring, alerting, and issue detection capabilities.
Execute platform changes through established SDLC, change management, and release management processes.
Collaborate with Platform Engineering, DevOps, Quality Engineering, and Scrum teams to improve release and deployment practices.
Support the adoption of source control, environment separation, release automation, and CI/CD capabilities.
Ensure solutions are testable, deployable, and operationally supported before and after production implementation.
Maintain runbooks, support documentation, configuration records, incident playbooks, and release procedures.
Document incident findings, lessons learned, and process improvement opportunities.
Contribute to the development of standardized, repeatable, and scalable operational practices.