Senior Engineer, Field Service - Hawthorne, CA

Dell Technologies; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Dell Technologies in Hawthorne, California is seeking a Senior Engineer, Field Service to deliver on-site installation, configuration and integration, and to resolve customer issues with precision. You will be the trusted on-site liaison ensuring seamless service delivery and a great customer experience.

The role emphasizes collaboration with peers and cross-functional teams to diagnose, troubleshoot, and repair complex technical problems, while maintaining high standards of customer

Qualifications

• On-site field service to install, configure and integrate systems.
• Troubleshoot and repair customer hardware and software.
• Collaborate with designers, solution managers and sales specialists.

Responsibilities

• Collaborate with peers and apply technical expertise to resolve customer issues.
• Deliver on-site support from installation to maintenance.
• Work with designers, solution managers and sales specialists to provide solutions.

Job description

Senior Engineer, Field Service

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we're responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Senior Engineer, Field Service on our Field Service Team in Hawthorne, California.

What you'll achieve

As a Senior Engineer, Field Service, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.