Senior Engineer, Field Service - Hawthorne, CA

Socket.dev; Los Angeles (CA); On-site; USD 93,000 - 125,000; Full time

Job summary

Dell Technologies is seeking a Senior Engineer, Field Service to join the on-site team in Hawthorne, California. You will perform advanced installation, troubleshooting and deployments, travel domestically as needed, and maintain strong customer relationships to ensure satisfaction.

The role requires 7+ years of technical experience, an associate degree or higher, and a Top Secret Clearance with Poly. The compensation range is disclosed by the employer, reflecting a comprehensive benefits

Qualifications

• 7+ years of professional technical work experience with an associate's degree or greater in a technical discipline.
• Able to perform advanced diagnostics, troubleshooting, and technical assistance for hardware/software issues.
• Experience delivering technical Field Services at client sites.
• Experience working in locations with large deployments, networking and fiber.
• Top Secret Clearance with Poly is required.

Responsibilities

• Conduct advanced installation of technical solutions following predefined procedures.
• Escalate technical issues to senior specialists for complex deployments.
• Perform advanced troubleshooting, parts replacement, system upgrades and deployments.
• Establish and build positive customer relationships to ensure satisfaction and on-time visits.
• Submit documentation and return parts within 24 hours of the event.
• Travel to customer locations domestically for durations as needed and submit detailed expense reports.

Skills

Advanced diagnostics

Troubleshooting hardware/software

Field service experience

Networking and Fiber

Education

Associate's degree or greater in a technical discipline

Tools

Dell EMC CPSD/Server

CompTIA Tech+ / A+ / Security+ / Network+

CCNA

Job description

Senior Engineer, Field Service

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Senior Engineer, Field Service on our Field Service Team in Hawthorne, California.

What you’ll achieve

As a Senior Engineer, Field Service, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.

Responsibilities

You will:

• Conduct advanced installation of technical solutions following predefined procedures and tasks in everyday activities
• Escalate technical issues to a more senior-level technical specialist and support more senior-level technical specialists in deployments involving greater complexity
• Perform advanced troubleshooting, parts replacement, system upgrades, and deployments
• Establish and build positive customer relationships and ensure complete customer satisfaction by adhering to the following: prompt onsite arrival times, technical expertise, knowledge of the customer's solution, professionalism, and visits as needed
• Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation and the return of the part within 24 hours of the event
• Travel to customer locations domestically in the United States for any duration as needed, and maintain and submit detailed expense reports

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• 7+ years of professional technical work experience with an associate's degree or greater in a technical discipline
• Able to perform advanced diagnostics, troubleshooting, and technical assistance for hardware/software issues. Assist with the development of solutions for complex issues.
• Experience delivering technical Field Services supporting hardware and software at client sites
• Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
• Top Secret Clearance with Poly is required

Desirable Requirements:

• Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)
• Industry certificationsCompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $92,650 - $125,000.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.