Senior Engineer - Enterprise AI Risk (Remote)

United Airlines; Chicago (IL); On-site; USD 112,000 - 147,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

Flight privileges

401(k)

Job summary

United Airlines in Chicago is seeking a Senior Engineer to drive secure, responsible AI initiatives across the enterprise. You will implement security infrastructure, integrate AI tooling, and ensure by-design security while aligning with Cybersecurity and Digital Technology teams to protect customer data.

This senior role requires collaboration with multiple business units, adherence to regulatory guidelines, and ongoing maintenance of AI systems.

Qualifications

• Bachelor's degree in STEM or related field.
• 3+ years of related experience in cybersecurity or AI.
• Understanding of AI in large enterprises and governance.

Responsibilities

• Implement secure infrastructure and integrations for Cybersecurity and internal business partners.
• Launch new tools and build agents/software for automating compliance.
• Work with Digital Technology, UA business teams, and Cybersecurity partners.
• Maintain Responsible AI systems and external software for data protection.
• Support product lifecycle and provide guidance on AI capabilities.

Skills

Bachelor's degree in STEM

3+ years of related experience

AI understanding in large enterprises

Knowledge of AI tools (AWS Bedrock, AN

Education

Bachelor's degree in STEM

Master's degree

Certifications: CISA, CISM, CISSP, CIPT

Tools

AWS Bedrock

Anthropic

OpenAI

Agent365

Microsoft Copilot Studio

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly.

We’re on a path to becoming the best airline in aviation history. Join our Cybersecurity and Digital Risk (CDR) team to help lead the industry in cyber safety, security and resilience. United's CDR team plays a critical role in protecting our operations by enabling secure and resilient systems, managing threats and vulnerabilities, and ensuring swift response and recovery. Our mission is to seamlessly embed cybersecurity and digital risk management into every aspect of our business. We help drive progress and growth through trusted digital solutions, safeguarding assets and empowering our team, all while promoting a cyber-safe and secure environment that supports resilient airline operations.

United offers a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run \"Business Resource Group\" communities to world-class benefits like parental leave, 401(k), and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world and help us keep our airline cyber safe?

Job Overview And Responsibilities

The Responsible AI Tech Senior Engineer’s primary responsibility is to implement the proper security infrastructure and technological integrations to enable the needs of both Cybersecurity and its internal business partners. They would be responsible for making sure such infrastructure is secure by design as well as launching new tools and building agents/ software for automating compliance within the scope of United’s cybersecurity policies. The Senior Engineer will work closely with Digital Technology, UA business teams (marketing, advertising, etc.), and other Cybersecurity partners.

The Senior Engineer will be focused on the implementation and on-going maintenance of our evolving responsible AI systems and external software which is aimed at protecting customer data and reducing risk in compliance with external legal and regulatory guidelines. The Senior Engineer will work closely with other development teams and consumers of these services. They will serve as key contacts within Cybersecurity responsible for the integration and upkeep as well as support the Product owner as part of product development lifecycle.

The Senior Engineer requires a deep understanding of privacy and responsible AI principles, protocols, and best practices. This is senior-level position that is able to execute the implementation of designs provided by Cybersecurity architects and ensures these capabilities are adopted and successfully integrated with systems across the organization while providing ongoing support and maintenance for Cybersecurity processes and technology.

• Implementation and administration of responsible AI centric Agents/APIs within our key systems and platforms including developing and integrating Cybersecurity software with other parts of the business in conjunction with the product development lifecycle, including new feature requests.


• Respond to break/fix requests specific to RAI applications/models/middle-ware, monitor environment, support Digital Technology in any change management process for development, QA, and production environments.


• Respond to RAI outages and assist in GenAI incidents.


• Ensure Cybersecurity implementations and integrations adhere to regulatory, compliance, and internal requirements and is aligned to overall CDR strategy with regards to AI legislation both ratified and future state.


• Maintain Cybersecurity policies, standards, and procedures.


• Provide reports as requested for compliance.


• Work closely with internal stakeholders to evaluate potential compliance areas to identify gaps and ensure full compliance with data protection & responsible AI regulations.


• Collaborate with other development teams, both inside and outside of Cybersecurity.


• Provide guidance on the implementation and usage of Cybersecurity capabilities in enterprise systems.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree required, with preference for STEM, Cybersecurity, Computer science


• 3+ years of related experience


• A strong level of understanding of artificial intelligence and how it’s built and used at large enterprises.


• Knowledge of AWS Bedrock, Anthropic, OpenAI, Agent365, Microsoft Copilot Studio, or other generative AI tools.


• Skill in navigating complex system architecture across multiple development teams with the ability to partner to determine root cause, and work toward shared bug fixes.


• Expertise of modern software lifecycle development and automated cloud infrastructure deployment and creativity for dynamic solutions and problem-solving skills.


• Understanding of policies that reflect Cybersecurity objectives. Ability to determine how a system works and how changes in conditions, operations, or the environment will affect these outcomes.


• Skill in communicating with all levels of management (e.g., interpersonal skills, approachability, effective listening skills, appropriate use of style and language for the audience)


• Ability to perform in a dynamic environment to strict deadlines, with the ability to address multiple activities concurrently.


• Must be legally authorized to work in the United States for any employer without sponsorship


• Successful completion of interview required to meet job qualification


• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree


• Risk Management


• CISA, CISM, CISSP,CIPP, CIPT


• Hands on experience with Ai Governance vendors and AI tools/platforms like AWS Bedrock, Anthropic, OpenAI, Agent365, Microsoft Copilot Studio, or other generative AI tools.


• Knowledge of organizational standards and policies (ISO, NIST)


• Knowledge of compliance regulations (SOX, PCI, FAA, GDPR, PII)

Job Post Expiration: 12/3/2026

The base pay range for this role is $112,480.00 to $146,540.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]