Senior Engagement Manager, Amazon Q Customer Success Team (Q-CST)

Amazon Web Services (AWS); New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

An innovative firm is seeking a Senior Engagement Manager to drive complex Gen AI projects within their Customer Success Team. This role requires a blend of technical expertise and strategic direction, ensuring the delivery of AWS-based solutions that meet client needs. You will lead initiatives, facilitate engineering discussions, and maintain stakeholder relationships, all while applying AWS frameworks. The position offers a flexible work environment and opportunities for career growth, making it an exciting opportunity for those passionate about cloud technology and customer success.

Benefits

Flexible Work Environment

Inclusive Culture

Career Growth Opportunities

Equity Options

Sign-On Bonuses

Qualifications

• 5+ years in cloud computing and project management.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Lead Gen AI proof-of-concepts and enterprise adoption projects.
• Translate customer needs into technical requirements.

Skills

Cloud Computing

Project Management

Gen AI

AI/ML

Stakeholder Management

Education

Bachelor's in Computer Science

Engineering Degree

Tools

AWS Services

AWS Solutions Architect Certification

PMP Certification

Job description

Senior Engagement Manager, Amazon Q Customer Success Team (Q-CST)

Join to apply for the Senior Engagement Manager, Amazon Q Customer Success Team (Q-CST) role at Amazon Web Services (AWS).

Job Overview

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our Amazon Q Customer Success Team. You will be responsible for delivering complex Gen AI projects and programs, combining technical expertise with strategic direction to ensure successful AWS-based solutions for our clients. Your role involves bridging business requirements with technical solutions, facilitating technical discussions, and aligning outcomes with customer needs. You will apply AWS frameworks such as Well-Architected and Cloud Adoption Framework, demonstrate technical credibility, and translate customer needs into clear technical requirements.

Key Responsibilities

• Lead complex Gen AI proof-of-concepts, implementations, and enterprise adoption projects.
• Utilize comprehensive knowledge of AWS services, architectures, and best practices for strategic planning.
• Facilitate engineering discussions to align technical solutions with business outcomes.
• Translate customer needs into technical requirements and actionable solutions.
• Develop and maintain technical documentation and standards.
• Build and sustain stakeholder relationships aligned with strategic goals.
• Assess and mitigate technical risks, resolve bottlenecks, and manage escalations.
• Monitor and report on program progress to leadership, ensuring timely delivery.

Qualifications

Basic:

• 5+ years of experience in cloud computing and project management of technical programs.
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.
• Experience with Gen AI, AI/ML, or enterprise SaaS implementations.
• At least 5 years of direct collaboration with engineering teams.

Preferred:

• Experience with AWS services and frameworks.
• Relevant certifications such as AWS Solutions Architect or PMP.
• Strong understanding of AWS best practices and architectures.
• Experience in organizational change management and AI/ML workload deployment.

Additional Information

We value diversity and encourage candidates from all backgrounds to apply. AWS offers a flexible work environment, inclusive culture, and opportunities for career growth. Compensation varies based on location and experience, with additional benefits including equity and sign-on bonuses.