Engagement Manager, Amazon Q Customer Success Team (Q-CST)

Amazon Web Services (AWS); New York (NY); On-site; USD 90,000 - 160,000; Full time

Job summary

Join a forward-thinking company as an Engagement Manager in the Amazon Q Customer Success Team, where you'll lead the delivery of innovative Gen AI projects. This dynamic role combines technical expertise with leadership to drive successful AWS-based solutions for clients. You'll manage complex projects, ensuring alignment with customer outcomes while fostering a culture of inclusion and professional growth. With a commitment to work-life harmony, this role offers the chance to make a significant impact in a globally recognized cloud platform, empowering businesses to achieve their goals through cutting-edge technology.

Benefits

Flexible Work Hours

Professional Development Resources

Mentorship Opportunities

Inclusive Team Culture

Work-Life Balance Initiatives

Qualifications

• 3+ years of experience in cloud computing and managing technical programs.
• Experience with Gen AI, AI/ML, or enterprise SaaS implementations.

Responsibilities

• Direct complex Gen AI proof-of-concepts and enterprise adoption projects.
• Bridge business requirements with technical solutions and facilitate discussions.

Skills

Cloud Computing

Project Management

Gen AI

AI/ML Implementations

Technical Communication

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

Tools

AWS Services

Well-Architected Framework

Cloud Adoption Framework

Job description

Engagement Manager, Amazon Q Customer Success Team (Q-CST)

Join to apply for the Engagement Manager, Amazon Q Customer Success Team (Q-CST) role at Amazon Web Services (AWS).

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our Amazon Q Customer Success Team and own the delivery of complex Gen AI projects and programs. In this role, you will combine technical expertise with leadership to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework, you will demonstrate technical credibility across diverse stakeholders, distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-offs considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational strategies, and establish best practices in your domain. You will apply your management capabilities to execute project plans, proactively manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations.

The AWS Professional Services organization is a global team of experts that help customers realize their business outcomes using AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud initiatives, providing tailored guidance through our specialty practices covering various solutions, technologies, and industries.

Key job responsibilities

• Direct complex Gen AI proof-of-concepts, implementations, and enterprise adoption projects
• Leverage comprehensive knowledge of AWS services, architectures, and best practices for strategic planning
• Bridge business requirements with technical solutions, facilitate engineering discussions, and ensure alignment with customer outcomes
• Translate customer needs into technical requirements aligned with business goals
• Decompose complex technical problems into actionable solutions
• Contribute to technical documentation and define documentation standards

About The Team

Amazon values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. We welcome candidates with non-traditional career paths or alternative experiences.

Why AWS

AWS is the world’s most comprehensive cloud platform, trusted by startups and Global 500 companies alike. We innovate continuously to empower our customers' success.

Work/Life Balance

We prioritize work-life harmony and offer flexibility to support your success both professionally and personally.

Inclusive Team Culture

Our culture of inclusion is fostered through employee-led affinity groups, events, and learning experiences that celebrate diversity.

Mentorship and Career Growth

We provide resources for professional development, mentorship, and career advancement to help you grow into a well-rounded professional.

Basic Qualifications

• 3+ years of experience in cloud computing
• Experience managing technical programs/projects
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
• 3+ years experience with Gen AI, AI/ML, or enterprise SaaS implementations
• 3+ years working directly with engineering teams

Preferred Qualifications

• AWS experience preferred
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
• Strong understanding of AWS services, architectures, and best practices
• Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
• Proven ability to establish technical credibility with engineering teams and senior decision-makers
• 3+ years in change management and organizational transformation
• Experience directing AI/ML workloads architecture and implementation

Amazon is an equal opportunity employer and values diversity. For accommodations during the application process, visit https://amazon.jobs/content/en/how-we-hire/accommodations.