Senior Engagement Manager: AI-Driven Healthcare Transformations

Amazon Inc.; Boston (MA); Hybrid; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. seeks a Senior Engagement Manager to lead large Healthcare and Life Sciences transformation programs within ProServe.

You will orchestrate 50+ person teams of AWS builders, partners, and customers, delivering AI-native end-to-end value and driving program governance and outcomes. Responsibilities include executive relationship management, risk mitigation, financial health, and adoption of AI-DLC methodologies across delivery programs, with up to 50% on-site

Qualifications

• Bachelor's degree in STEM field.
• 5+ years of experience in technology transformation program management, with experience leading complex, multi-workstream delivery programs ($5M+/year in professional services revenue) end-to-end, including governance, program delivery quality and velocity, and financial health.
• Experience in the healthcare and/or life sciences industry.
• Experience with fixed-price, milestone-based delivery models where scope management, risk mitigation, and financial discipline are critical to program success.
• Experience in adopting and championing emerging delivery methodologies and tooling that accelerate team productivity.

Responsibilities

• Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions.
• Proactively manage interdependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments.
• Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning these stakeholders on priorities, timelines, and definitions of success, and escalating blockers where necessary for resolution.
• Define and track measurable customer business outcomes (e.g., time-to-market acceleration) as the north star for program success, translating technical delivery progress into executive-ready value narratives that demonstrate ROI and inform strategic decisions.
• Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed-price, milestone-based delivery constructs.
• Influence human builder and agent builder teams effectively, establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI-augmented development workflows and agentic automation.
• Drive adoption of AI-DLC (AI-Driven Development Life Cycle) methodologies across delivery programs, adapting delivery models and team structures for accelerated scale and pace, establishing outcomes-based governance frameworks for AI-native builds, and steering multi-agent systems at scale to drive delivery productivity across the program.
• Establish and enforce governance frameworks for agentic AI in delivery — including observability, cost controls, human-in-the-loop checkpoints, and compliance guardrails — ensuring AI-augmented workflows remain auditable, secure, and aligned with customer regulatory requirements (e.g., HIPAA, GxP).
• Proactively surface ideas on how ProServe and other AWS teams can innovate to help our customers achieve their goals at a faster pace and larger scale.

Skills

Stakeholder management

Delivery leadership

Program governance

Healthcare domain

Education

Bachelor's degree in STEM

Job description

Amazon Web Services, Inc. seeks a Senior Engagement Manager to lead large Healthcare and Life Sciences transformation programs within ProServe.

You will orchestrate 50+ person teams of AWS builders, partners, and customers, delivering AI-native end-to-end value and driving program governance and outcomes. Responsibilities include executive relationship management, risk mitigation, financial health, and adoption of AI-DLC methodologies across delivery programs, with up to 50% on-site