Senior Engagement Lead - Strategy & Delivery

Proto; New York, Northern (NY, KY); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Proto in New York City is seeking an Engagement Manager to own and oversee large-scale client engagements from inception to delivery. You will design scopes, manage schedules, budgets and cross-functional teams while serving as the main client liaison.

The role emphasizes proactive problem solving, attention to detail, and ensuring high quality deliverables. Base salary for NYC ranges $100K-$125K, with compensation reflecting years of experience, responsibilities, and qualifications.

Qualifications

• 4-6 years of experience managing large scale digital, product, service and/or innovation projects within a digital production, project management or operations role.
• Proficient oral and written communication skills.
• Strong attention to detail and highly organized amidst a fast-paced environment.
• Comfortable working with collaboration tools and communication platforms (Slack, Google Suite, Figma, etc.).
• Must be willing to travel up to 25%

Responsibilities

• Maintain impeccable attention to detail across all workstreams, from contract language and budget tracking to meeting notes and status reports, knowing that precision at every level protects the quality of the work and the trust of the client;
• Design schedules, scopes of work, and proposals for client engagements that uniquely serve business problems and set up intersectional teams for successful delivery;
• Manage projects end to end while serving as the day to day client interface on projects to clarify strategic requirements and manage expectations;
• Optimize and maintain systems and processes that support optimal ways of working for our clients, partners, and internal teams from project start to finish;
• Communicate often, clearly, and constructively with clients, project teams and company leadership, even amidst difficult situations;
• Continuously anticipate project challenges and the needs of cross-functional team members, and plan multiple steps ahead;
• Manage up and down across the team and know when to ask for help or support;
• Negotiate scopes, proposals, timelines, and budgets with internal and external stakeholders;
• Partner with discipline leads and Principal of Engagement to make casting recommendations for projects.

Skills

Strong communication

Attention to detail

Collaborative tools proficiency

Tools

Slack

Google Suite

Figma

Job description

Proto in New York City is seeking an Engagement Manager to own and oversee large-scale client engagements from inception to delivery. You will design scopes, manage schedules, budgets and cross-functional teams while serving as the main client liaison.

The role emphasizes proactive problem solving, attention to detail, and ensuring high quality deliverables. Base salary for NYC ranges $100K-$125K, with compensation reflecting years of experience, responsibilities, and qualifications.