Senior Endpoint Support Service Analyst

S&C Electric Company; Franklin (WI); On-site; USD 96,000 - 128,000; Full time

Job summary

S&C Electric Company is seeking a Senior Endpoint Support Analyst to join a high-performing team responsible for over 3,000 client computers, printers, and mobile devices across six countries. The role requires expertise in Microsoft 365, Azure, Intune, and JAMF, with strong scripting and problem-solving skills.

You will lead endpoint projects, support hybrid and cloud environments, and ensure security, reliability, and user-focused service delivery. Travel as needed is required.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 5+ years of relevant experience.
• Expertise in PowerShell and scripting practices.
• Proficient in Microsoft Azure and Intune.
• Proficient in Microsoft Intune MDM/MDA.
• Proficient in VMware vSphere technologies and best practices.
• Experience configuring and supporting Windows/Linux/macOS/JAMF and Microsoft 365 products.
• Strong customer service orientation with attention to detail.
• Proven problem-solving and analytical skills.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Demonstrated leadership and teamwork skills.

Responsibilities

• Administer and maintain Endpoint environments with 3000+ devices, ensuring optimal performance and reliability.
• Proven expertise in managing OS, iOS, Linux imaging, patching, and automated software deployment processes to streamline device lifecycle operations.
• Develop and maintain automation scripts using PowerShell, Linux, or similar tools to improve operational efficiency.
• Experience implementing and supporting endpoint security technologies (BitLocker/FileVault, EDR/AV, MFA, vulnerability management).
• Provide expert support for hybrid and cloud environments, including Microsoft 365, Intune, and Azure.
• Lead complex technical projects and initiatives, driving continuous improvement and innovation in Endpoint management best practices.
• Respond to high-priority incidents, perform root cause analysis, and implement corrective actions to prevent recurrence.
• Collaborate with internal stakeholders to align Endpoint Support strategies with organizational goals and compliance requirements

Skills

PowerShell scripting

Azure

Intune

JAMF

Microsoft 365

VMware vSphere

Windows/Linux/macOS

Customer service

Communication

Independent work

Education

Bachelor's Degree in Computer Science, Information Technology, MIS, or equivalent

Tools

Ansible Tower

Cisco network environments

Job description

As an S&C Electric team member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We're big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner!

Hours

• 8:00 am - 5:00 pm (Mon-Fri) Onsite
• The team provides support 365 days a year

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position is $96,430-$127,772.40. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C's annual incentive plan (AIP), subject to eligibility criteria.

Join Our Team as a Senior Desktop & Network Support Analyst!

We are seeking a highly motivated and accomplished Senior Endpoint Support Analyst with proven expertise in Microsoft 365, Azure, Intune, Apple Management (JAMF), Ansible Tower, and Cisco network environments, as well as PC hardware. The selected candidate will become an integral member of a high-performing, cross-functional team with minimal supervision dedicated to supporting over 3,000 client computers, printers, and mobile devices across 19 offices in six countries. The ideal professional for this position will demonstrate approachability, accessibility, and a sincere commitment to empowering end-users to maximize their technology experience. Exhibiting both professionalism and a strong sense of urgency, the successful candidate will balance technical proficiency with empathy and patience, excelling in communication, prioritization, and people-focused service delivery.

Key Responsibilities:

• Administer and maintain Endpoint environments with 3000+ devices, ensuring optimal performance and reliability.
• Proven expertise in managing OS, iOS, Linux imaging, patching, and automated software deployment processes to streamline device lifecycle operations.
• Develop and maintain automation scripts using PowerShell, Linux, or similar tools to improve operational efficiency.
• Experience implementing and supporting endpoint security technologies (BitLocker/FileVault, EDR/AV, MFA, vulnerability management).
• Provide expert support for hybrid and cloud environments, including Microsoft 365, Intune, and Azure.
• Lead complex technical projects and initiatives, driving continuous improvement and innovation in Endpoint management best practices.
• Respond to high-priority incidents, perform root cause analysis, and implement corrective actions to prevent recurrence.
• Collaborate with internal stakeholders to align Endpoint Support strategies with organizational goals and compliance requirements

What you'll Need To Succeed:

• Bachelor's Degree in Computer Science, Information Technology, MIS, or equivalent work experience
• 5+ years of relevant experience
• Expertise in PowerShell and scripting practices.
• Proficient in knowledge of Microsoft Azure and Intune.
• Proficient in Microsoft Intune MDM\MDA.
• Proficient in VMware vSphere technologies and best practices.
• Demonstrated ability to communicate effectively and professionally.
• Expertise in configuring and supporting Windows/Linux/MacOS/JAMF and Microsoft 365 products.
• Strong customer service orientation with a keen attention to detail.
• Proven problem-solving and analytical skills.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Highly self-motivated and skilled at empowering a highly collaborative team.
• Demonstrated leadership and teamwork skills.
• Travel is required as needed.

Preferred:

• Certification in current Microsoft client technologies is highly desirable.

Physical Requirements:

• Standing: Some tasks are performed in a standing position.
• Walking: Frequent walking of varied distances.
• Lifting: Frequent lifting of items weighing up to 30 lbs.
• Carrying: Frequent carrying of items weighing up to 30 lbs.
• Pushing: Occasional pushing of computer carts.
• Pulling:Occasional pulling of computer carts.
• Bending: Occasional bending to perform a variety of tasks.
• Reaching: Frequent full range of motion from above the shoulders to below the knees.
• Handling: Frequent handling of computer equipment weighing up to 30 lbs.

Disclaimers

This job description is not an exhaustive list of all functions that the team member may be required to perform, and the team member may

be required to perform additional functions either temporarily or on an ongoing basis.

The Company reserves the right to revise this job description at any time and to change or eliminate this position.

The team member must be able to perform the position's essential functions satisfactorily.

Team Member Acknowledgement

I have read this job description and understand my responsibilities and the job's essential functions. I can perform the essential functions and

responsibilities outlined. I understand that this job's responsibilities, duties, and essential functions may change on a temporary or ongoing

basis according to the Company's needs or business decisions and that, if so, I may be required to perform additional duties, responsibilities,

and functions. If I have questions about duties, responsibilities, and functions, I may discuss them with my supervisor or an appropriate

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [e-mail].

No fixed deadline.

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