Senior Endpoint Engineer - Remote, Cross-Functional RCA Lead

Intuitive.ai; Washington (District of Columbia); A distancia; USD 130.000 - 170.000; Jornada completa

Descripción de la vacante

Intuitive.ai is seeking a Senior Endpoint Engineer to own the health, deployment, and lifecycle of our enterprise Windows environment, including SCCM/MECM, Intune, and Windows 365 Cloud PCs. This hands-on role drives RCA, handles escalated Help Desk tickets, and coordinates with InfoSec and Network teams.

Responsibilities include administering deployments, patching, image creation, and configuration across Windows endpoints, with a focus on cross-functional collaboration and mentoring frontline

Formación

• Deep, real-world operational experience with SCCM/MECM and Intune (policy management across Windows and mobile/iOS).
• Strong Windows OS troubleshooting skills and fluency in PowerShell for automation and remediation.
• Working knowledge of Azure Entra ID and networking fundamentals.
• Proven track record of driving root cause analysis on escalated support issues.
• Strong communication skills with a passion for mentoring and cross-team collaboration.

Responsabilidades

• Core Engineering: Administer SCCM/MECM and Intune (packaging, patching, OSD, compliance, and configuration profiles).
• Cloud & Virtualization: Provision, image, and troubleshoot Windows 365 Enterprise Cloud PCs and leverage Azure fundamentals (Entra ID, basic networking).
• Escalations & RCA: Investigate complex, multi-layered endpoint issues (OS, app, security tool interactions).
• Help Desk Partnership: Mentor front-line support, coach on tricky issues, and drive permanent fixes to reduce repeat escalations.
• Cross-functional Liaison: Coordinate with InfoSec and Network teams to isolate issues and implement solutions.

Conocimientos

SCCM/MECM

Intune

PowerShell

Windows troubleshooting

Cross-functional collaboration

Herramientas

CrowdStrike Falcon

Nexthink

VDI

Descripción del empleo

Intuitive.ai is seeking a Senior Endpoint Engineer to own the health, deployment, and lifecycle of our enterprise Windows environment, including SCCM/MECM, Intune, and Windows 365 Cloud PCs. This hands-on role drives RCA, handles escalated Help Desk tickets, and coordinates with InfoSec and Network teams.

Responsibilities include administering deployments, patching, image creation, and configuration across Windows endpoints, with a focus on cross-functional collaboration and mentoring frontline