Senior End-User & IVR Tools Administrator

ViziRecruiter,LLC.; Quincy (MA); On-site; USD 106,480 - 159,720; Full time

Job summary

A leading U.S. grocery retailer is seeking an End-User Administrator IV to provide expertise in digital media devices and support services. This hybrid position requires a Bachelor's in Computer Science and 5+ years of relevant experience. Responsibilities include managing projects, driving process improvements and ensuring operational stability within a 24/7 retail environment. Ideal candidates should have strong communication skills and experience in guiding teams. Salary range for this role is competitive based on location.

Qualifications

• 5+ years of experience in a relevant technology field.
• Experience guiding, mentoring, or training team members.
• Experience in an advanced technical role.

Responsibilities

• Provide subject matter expertise for technology solutions.
• Manage project artifacts, ensuring timely delivery.
• Drive improvements in Contact Center management processes.
• Develop test plans and ensure user acceptance.
• Ensure operational stability of a 24/7 grocery retail environment.

Skills

Expertise in technology solutions

Project management

Communication skills

Problem-solving

Education

Bachelors Degree in Computer Science or related

Masters Degree in relevant field (preferred)

Tools

Genesys

SalesForce

MS Teams

Job description

A leading U.S. grocery retailer is seeking an End-User Administrator IV to provide expertise in digital media devices and support services. This hybrid position requires a Bachelor's in Computer Science and 5+ years of relevant experience. Responsibilities include managing projects, driving process improvements and ensuring operational stability within a 24/7 retail environment. Ideal candidates should have strong communication skills and experience in guiding teams. Salary range for this role is competitive based on location.