Senior End-User & IVR Tools Administrator

ViziRecruiter,LLC.; Chicago (IL); Hybrid; USD 106,480 - 159,720; Full time

Job summary

A major grocery retailer seeks an End-User Administrator IV to lead technology solutions. This role requires expertise in managing digital media devices and involves collaboration across various business areas. Applicants should have a Bachelor's degree in Computer Science and 5+ years of relevant experience. The position offers a flexible/hybrid work schedule in Chicago, Illinois, and competitive salary ranges based on location.

Qualifications

• 5+ years of experience in relevant job or field of technology.
• Experience in an advanced role or technical capacity.
• Experience guiding, mentoring, or training others in relevant technologies.

Responsibilities

• Provide expertise in technology solutions for business needs.
• Accountable for timely and cost-effective project delivery.
• Develop and manage robust test plans and scripts.

Skills

Subject Matter Expertise

Project Management

Technical Leadership

Problem-Solving

Communication

Education

Bachelors Degree in Computer Science

Masters Degree (preferred)

Tools

Genesys

SalesForce

MS Teams

Job description

A major grocery retailer seeks an End-User Administrator IV to lead technology solutions. This role requires expertise in managing digital media devices and involves collaboration across various business areas. Applicants should have a Bachelor's degree in Computer Science and 5+ years of relevant experience. The position offers a flexible/hybrid work schedule in Chicago, Illinois, and competitive salary ranges based on location.