Sr Technical Program Manager I - Adoption and Enablement

Axon; Seattle (WA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness programs

Learning & Development programs

Job summary

A leading technology company is seeking a motivated Program Manager to drive customer adoption and internal enablement for the Fusus platform. The role involves developing training curricula, delivering instructor-led sessions, and ensuring quality assurance throughout the adoption lifecycle. The ideal candidate will possess strong facilitation skills and experience in program execution, with a focus on law enforcement clients. With competitive benefits and a dynamic environment, this position offers significant professional growth opportunities.

Qualifications

• Proven experience delivering instructor-led training to audiences of more than 50 participants.
• Strong facilitation skills with the ability to engage technical and operational audiences.
• Ability to operate independently in front of customers.

Responsibilities

• Own and execute adoption and enablement programs for Axon Fusus.
• Develop and execute training plans aligned with implementation timelines.
• Deliver high-quality instructor-led training.

Skills

Instructor-led training delivery

Program execution

Facilitation skills

Technical and operational engagement

Continuous improvement

Job description

Overview

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. We work together with candor and care, seeking diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change while growing with a mission that matters at a company where you matter.

Your Impact

Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support. This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. The ideal candidate is a strong cross-functional partner with an operational understanding of Axon Fusus, excellent facilitation skills, and the ability to independently deliver training and enablement. This role helps customers transition smoothly from deployment to sustainment while maximizing product utilization, operational readiness, and long-term outcomes.

What You’ll Do

Location: US-based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas)

Travel: Approximately 50%

Reports to: Sr. Director, RTO SaaS Delivery

Key Responsibilities

Adoption & Enablement Program Ownership

• Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
• Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
• Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
• Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
• Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.
• Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.

Curriculum and Internal Enablement

• Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.
• Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.
• Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.
• Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.

Instructor-Led Training Delivery

• Deliver high-quality instructor-led training to internal teams and external law enforcement customers.
• Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
• Lead scenario-based sessions built around real-world operational use cases.
• Independently deliver routine training without reliance on senior program managers.
• Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.

Sustainment, Escalations & Quality Validation

• Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.
• Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.
• Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.
• Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.

Qualifications

Required

• Proven experience delivering instructor-led training to professional audiences of more than 50 participants.
• Experience developing and executing structured training or enablement programs.
• Strong facilitation skills with the ability to engage both technical and operational audiences.
• Demonstrated ability to teach functional workflows and applied technical concepts with credibility.
• Ability to operate independently in front of customers and internal stakeholders.
• Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.

Strongly Preferred

• Background in law enforcement, public safety, emergency management, or similar operational environments.
• Experience training or supporting public-sector customers.
• Experience working with video management systems, real-time operations centers, or situational awareness platforms.
• Hands-on experience supporting technical deployments or integrations in enterprise environments.

High-level Working Knowledge Of

• IP networking fundamentals
• RTSP and video streaming concepts
• DVR/NVR systems and camera infrastructure
• Network connectivity, ports, firewalls, and bandwidth considerations

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company. The actual base pay is dependent upon many factors such as level, function, training, transferable skills, work experience, geographic market, and business needs. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Equal opportunity employer statements and privacy notices may be included in the original posting. For accommodation during the application process, please email [e-mail].