Senior Enablement Specialist, HRScale

Insperity; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Insperity is seeking a Deployment & Enablement professional to support business intake, gather and document functional requirements, and map end-to-end workflows within a unified HCM platform. The role includes influencing adoption results through testing, training development, and change management, with collaboration across departments to drive technology investments and organizational improvement.

Key responsibilities include creating training materials, facilitating end-user training, and

Qualifications

• Bachelor's degree or equivalent.
• Four to eight years of related experience is required.
• Workday or HCM knowledge and experience is required.
• Proficient knowledge of Microsoft Office programs.
• Strong customer service and collaboration skills are required.

Responsibilities

• Participates in business and functional requirements gathering sessions with assigned departments.
• Maintains excellent customer service standards to ensure high satisfaction.
• Understands goals and objectives of leveraging a unified HCM platform and digital applications.
• Understands functional business requirements and process flows for assigned departments.
• Creates test flows and scripting for system integration testing and user acceptance testing.
• Performs integration, migration, and user acceptance testing for system functionality and usability.
• Collaborates effectively with other team members and departments.
• Creates and maintains training materials for user community and new hires.
• Translates technical release notes into functional communications for user community.
• Creates digital learning paths for the organization.
• Establishes relationships with business leaders and digital champions on user experience.

Skills

PEO industry knowledge

Workday knowledge

Business process knowledge

MS Office proficiency

Customer service

Relationship-building

Empathy

Problem-solving

Education

Bachelor's Degree or equivalent

Four to eight years of related experience

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We've earned recognition time and again as a top place to work-named among the best by respected organizations like Glassdoor and U.S. News & World Report. We're also proud to be recognized for one of the country's Top 50 Midsize Early Talent Programs through RippleMatch's Campus Forward Awards. There's never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility:

Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community.

Career Growth:

Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being:

Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

This position is responsible for providing support to the business including, but not limited to; intake, gathering, and documentation of functional business requirements, standard operating procedures, and process mapping for end-to-end workflows. Additionally, this position will help steer adoption results through testing system functionality, training development and delivery, communications, and change management. The Deployment & Enablement group provides key metrics and analysis to help identify trends and areas of opportunity for organizational improvement in leveraging technology investments.

Responsibilities:

• Participates in business and functional requirements gathering sessions with assigned departments.
• Maintains excellent customer service standards to ensure high satisfaction.
• Understands goals and objectives of leveraging a unified HCM platform and digital applications.
• Understands functional business requirements and process flows for assigned departments.
• Creates appropriate test flows and scripting for system integration testing and user acceptance testing.
• Performs appropriate integration, migration, and user acceptance testing for system functionality and usability.
• Collaborates effectively with other team members and departments.
• Creates and maintains training materials for user community as needed.
• Creates and maintains training materials for new hires.
• Creates and maintains functional business requirements and process maps.
• Facilitates training for end users within the digital ecosystem.
• Builds training plan that encompasses all learning vehicles and learning styles to flex with the user community.
• Creates and maintains standard operating procedures across the business within the digital footprint.
• Translates technical release notes into functional communications for user community.
• Creates and delivers organizational and business unit specific communication plans.
• Creates and delivers organizational communications in alignment with Insperity's brand guidelines.
• Creates digital learning paths for the organization.
• Participates in process mapping discussions and documentation with the business.
• Establishes relationships with business leaders and digital champions on user experience.
• Creates responsive training needs plan.
• Provides adoption metrics analysis to leadership.
• Identifies recommended actions based on adoption metrics.

Qualifications:

• Bachelor's Degree or equivalent work experience is required.
• Four to eight years of related experience is required.
• Knowledge of the Professional Employer Organization (PEO) industry is preferred.
• Workday or HCM product knowledge and experience is required.
• Proficient knowledge of business processes for a targeted group of departments.
• Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs.
• Strong customer service and collaboration skills in a team environment.
• Strong relationship-building, empathy, and problem-solving skills required.
• Communicates tactfully and effectively, verbally and in writing, and maintains effective work relationships with those encountered in the course of employment.
• Ability to determine and utilize appropriate methods of dealing with human behavior.
• Ability to diffuse and manage escalated situations.
• Ability to track and trend issues and elevate accordingly.
• Detail-oriented