Senior Enablement Specialist, HRScale

65 Insperity Support Services, L.P.; Houston (TX); In loco; USD 71.000 - 81.000; Tempo pieno

Descrizione del lavoro

Insperity in Houston, TX seeks a Deployment & Enablement professional to gather requirements, map processes, test system functionality, and deliver training across the digital ecosystem. You will partner with business leaders to translate technical release notes into user communications and build comprehensive training paths for diverse learners.

The role emphasizes collaboration, customer service, and the ability to work in a fast-paced environment while advancing Workday/HCM knowledge within

Competenze

• Bachelor’s Degree or equivalent work experience is required.
• Four to eight years of related experience is required.
• Knowledge of the Professional Employer Organization (PEO) industry is preferred.
• Workday or HCM product knowledge and experience is required.
• Proficient knowledge of business processes for a targeted group of departments.
• Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs.

Mansioni

• Participates in business and functional requirements gathering sessions with assigned departments.
• Maintains excellent customer service standards to ensure high satisfaction.
• Understands goals and objectives of leveraging a unified HCM platform and digital applications.
• Understands functional business requirements and process flows for assigned departments.
• Creates appropriate test flows and scripting for system integration testing and user acceptance testing.
• Performs appropriate integration, migration, and user acceptance testing for system functionality and usability.
• Collaborates effectively with other team members and departments.
• Creates and maintains training materials for user community as needed.
• Creates and maintains training materials for new hires.
• Creates and maintains functional business requirements and process maps.
• Facilitates training for end users within the digital ecosystem.

Conoscenze

Customer service

Collaboration

Problem solving

Time management

Formazione

Bachelor’s Degree or equivalent

Strumenti

Workday

HCM

Microsoft Office

Descrizione del lavoro

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

This position is responsible for providing support to the business including, but not limited to; intake, gathering, and documentation of functional business requirements, standard operating procedures, and process mapping for end-to-end workflows. Additionally, this position will help steer adoption results through testing system functionality, training development and delivery, communications, and change management. The Deployment & Enablement group provides key metrics and analysis to help identify trends and areas of opportunity for organizational improvement in leveraging technology investments.

Responsibilities

• Participates in business and functional requirements gathering sessions with assigned departments.
• Maintains excellent customer service standards to ensure high satisfaction.
• Understands goals and objectives of leveraging a unified HCM platform and digital applications.
• Understands functional business requirements and process flows for assigned departments.
• Creates appropriate test flows and scripting for system integration testing and user acceptance testing.
• Performs appropriate integration, migration, and user acceptance testing for system functionality and usability.
• Collaborates effectively with other team members and departments.
• Creates and maintains training materials for user community as needed.
• Creates and maintains training materials for new hires.
• Creates and maintains functional business requirements and process maps.
• Facilitates training for end users within the digital ecosystem.
• Builds training plan that encompasses all learning vehicles and learning styles to flex with the user community.
• Creates and maintains standard operating procedures across the business within the digital footprint.
• Translates technical release notes into functional communications for user community.
• Creates and delivers organizational and business unit specific communication plans.
• Creates and delivers organizational communications in alignment with Insperity’s brand guidelines.
• Creates digital learning paths for the organization.
• Participates in process mapping discussions and documentation with the business.
• Establishes relationships with business leaders and digital champions on user experience.
• Creates responsive training needs plan.
• Provides adoption metrics analysis to leadership.
• Identifies recommended actions based on adoption metrics.

Qualifications

• Bachelor’s Degree or equivalent work experience is required.
• Four to eight years of related experience is required.
• Knowledge of the Professional Employer Organization (PEO) industry is preferred.
• Workday or HCM product knowledge and experience is required.
• Proficient knowledge of business processes for a targeted group of departments.
• Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs.
• Strong customer service and collaboration skills in a team environment.
• Strong relationship-building, empathy, and problem-solving skills required.
• Communicates tactfully and effectively, verbally and in writing, and maintains effective work relationships with those encountered in the course of employment.
• Ability to determine and utilize appropriate methods of dealing with human behavior.
• Ability to diffuse and manage escalated situations.
• Ability to track and trend issues and escape accordingly.
• Detail-oriented with the ability to multi-task and prioritize.
• Ability to work in a fast-paced and dynamic environment.
• Proficient presentation skills.
• Proficient time management skills.
• Learning mindset, strong learning agility, and desire to grow through knowledge building.
• Interest in growing Workday knowledge and obtaining certifications.

Insperity provides a reasonable compensation range for each posted role in accordance with applicable pay‑transparency laws. Actual compensation is influenced by a variety of job‑related factors, including skills, experience, and geographic location. The compensation range for this position, representing the pay span across all locations where this role may be filled is Pay Transparency: $71,280 - $81,098

Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law, including criminal arrest and/or conviction records.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working at Insperity!