Senior Employee Experience Business Partner

Broadview Federal Credit Union; City of Albany (NY); On-site; USD 77,000 - 97,000; Full time

Job summary

Broadview FCU is seeking a Senior Employee Experience Business Partner to serve as a strategic HR partner to business leaders, focusing on frontline employee support, retention, and engagement across locations.

You will provide hands-on HR consultation, coach managers, drive engagement initiatives, support onboarding and development, and ensure policy consistency while analyzing workforce data to identify trends.

Qualifications

• Bachelor’s degree in HR, Business, or related field.
• 7–10 years of HR experience with strong HRBP focus.
• Experience supporting frontline or multi-location operations preferred.
• Solid understanding of employment laws and employee relations.
• Strong business acumen and ability to influence leaders.
• Data-driven mindset and problem-solving skills.

Responsibilities

• Partner with leaders in assigned areas.
• Align HR strategies with business priorities such as member satisfaction, growth, and operational efficiency.
• Provide coaching to managers on leadership effectiveness and team performance.
• Drive initiatives to improve engagement, particularly in high-volume, member-facing roles.
• Support onboarding, career development, and retention strategies.
• Act as a trusted advisor to employees and managers.
• Provide guidance on performance management, attendance, and workplace issues.
• Handle routine ER cases and partner with ER Manager on complex issues.
• Ensure consistent application of policies across locations.
• Facilitate performance reviews, succession planning, and leadership development discussions.
• Support staffing strategies for branches and hard-to-fill roles.
• Support organizational changes such as new branch openings, restructures, and digital banking initiatives.
• Assist leaders to communicate and implement change effectively.
• Analyze workforce data (turnover, engagement, staffing levels) to identify trends and recommend actions.
• Focus on improving retention and performance in member-facing roles.
• Ensure HR practices align with employment laws and Broadview policies.

Skills

HRBP focus

Frontline support

Data-driven mindset

Leadership influence

Education

Bachelor’s degree in HR/Business

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Summary of Role:

The Senior Employee Experience Business Partner serves as a strategic HR partner to Broadview business leaders, helping deliver an exceptional employee experience that supports outstanding member service. This role provides hands-on HR consultation across the employee lifecycle, with a strong focus on frontline employee support, retention, and engagement.

Essential Job Functions/Responsibilities:

• Partner with leaders in assigned areas.




• Align HR strategies with business priorities such as member satisfaction, growth, and operational efficiency.




• Provide coaching to managers on leadership effectiveness and team performance.




• Drive initiatives to improve engagement, particularly in high-volume, member-facing roles.




• Support onboarding, career development, and retention strategies.




• Act as a trusted advisor to employees and managers.




• Provide guidance on performance management, attendance, and workplace issues.




• Handle routine ER cases and partner with ER Manager on complex issues.




• Ensure consistent application of policies across locations.




• Facilitate performance reviews, succession planning, and leadership development discussions.




• Support staffing strategies for branches and hard-to-fill roles.




• Support organizational changes such as new branch openings, restructures, and digital banking initiatives.




• Assist leaders to communicate and implement change effectively.




• Analyze workforce data (turnover, engagement, staffing levels) to identify trends and recommend actions.




• Focus on improving retention and performance in member-facing roles.




• Ensure HR practices align with employment laws and Broadview policies.

Minimum Job Qualifications:

• Bachelor’s degree in HR, Business, or related field.




• 7-10 years of HR experience, with strong HRBP focus.




• Experience supporting frontline or multi-location operations preferred.




• Solid understanding of employee relations and employment laws.




• Strong business acumen and ability to influence leaders.




• Data-driven mindset and problem-solving skills.

Compensation: $77,376-$96,720, plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [e-mail]