Senior Emergency Communications & Dispatch Officer

Strategic Government Resources, Inc.; Panama City (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Strategic Government Resources, Inc. seeks a Senior Communications Officer to handle emergency and non-emergency calls, dispatch personnel, and manage FCIC/NCIC data. The role requires certification in FCIC/NCIC and NDST with a minimum score, plus Florida dispatcher credentials.

Responsibilities include maintaining CAD entries, coordinating with Police, Fire, and EMS teams, and ensuring logs and databases are accurately updated. Office-based in Panama City, FL.

Qualifications

• Knowledge of emergency communications principles and practices.
• Knowledge of FCIC/NCIC policies and procedures.
• Knowledge of emergency dispatch policies and procedures.
• Knowledge of radio and telecommunications equipment.
• Skill in the use of computers and job-related software programs.
• Skill in planning, organizing, analyzing, decision making, and problem solving.
• Skill in making decisions in high pressure and emergency situations.
• Skill in public relations.
• Skill in interpersonal relations.
• Skill in oral and written communication.

Responsibilities

• Receives emergency calls; prioritizes and enters information into CAD system.
• Dispatches appropriate personnel in response to emergencies and non-emergency calls.
• Accesses FCIC/NCIC databases and other law enforcement computer systems to provide information to field personnel.
• Makes entries and updates to FCIC/NCIC databases related to stolen properties, missing persons, and wanted persons.
• Relays and coordinates instructions between Police, Fire, and EMS personnel.
• Maintains and files logs of all calls and dispatches.
• Receives and processes complaints and questions from the general public.
• Provides information and assistance to callers.
• Transmits messages between city departments and external agencies.

Skills

Emergency communications

FCIC/NCIC knowledge

Public relations

Interpersonal skills

Oral and written communication

Education

High school diploma or equivalent

Tools

CAD system

Job description

Strategic Government Resources, Inc. seeks a Senior Communications Officer to handle emergency and non-emergency calls, dispatch personnel, and manage FCIC/NCIC data. The role requires certification in FCIC/NCIC and NDST with a minimum score, plus Florida dispatcher credentials.

Responsibilities include maintaining CAD entries, coordinating with Police, Fire, and EMS teams, and ensuring logs and databases are accurately updated. Office-based in Panama City, FL.