Emergency Dispatch Specialist

Alachua County Sheriff's Office (FL); Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Alachua County Sheriff's Office (FL) seeks a Telecommunicator to handle emergency and non-emergency calls, provide critical guidance, and input information into the CAD system. You will operate FCIC/NCIC and multiple radio channels while upholding agency procedures.

Within one year, you will train for additional dispatch positions and may serve as a trainer as opportunities arise. The role demands calm, accurate judgment and strong communication.

Qualifications

• Pass CritiCall pre-employment testing with an overall passing score.
• Pass typing test with 35 CWPM or better.
• Complete assigned training module and attain sufficient expertise to operate in a given position with minimal supervision after the training period.

Responsibilities

• Receive and process both emergency and non-emergency calls and provide pre-arrival instructions.
• Enter data into a computer-aided dispatch (CAD) system and evaluate situations per SOPs.
• Operate COB radios including FCIC/NCIC, law enforcement dispatch, and fire-rescue dispatch.
• Train for other dispatch positions within the CCC as staffing needs dictate.
• Maintain confidentiality and professionalism in all interactions.

Skills

Typing 35 CWPM

CritiCall testing

Emergency comms knowledge

Education

High School/GED – Required

Associate's Degree – Preferred

Bachelor's Degree – Preferred

Tools

CAD system operation

FCIC/NCIC knowledge

Emergency dispatch software

Job description

Alachua County Sheriff's Office (FL) seeks a Telecommunicator to handle emergency and non-emergency calls, provide critical guidance, and input information into the CAD system. You will operate FCIC/NCIC and multiple radio channels while upholding agency procedures.

Within one year, you will train for additional dispatch positions and may serve as a trainer as opportunities arise. The role demands calm, accurate judgment and strong communication.