Senior Embedded Systems Customer Support Engineer

Aptiv PLC; Washington (District of Columbia); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Flex time off

401k enrollment

12 paid holidays

Job summary

Aptiv PLC seeks a Senior Member of the Technical Staff for Customer Technical Support in Washington, DC. In this pivotal role, you will support and troubleshoot Wind River's products while helping customers reach their business goals.

With a focus on embedded systems and customer interaction, you will work closely with hardware and software to resolve complex issues. A strong background in RTOS and experienced communication skills are essential for success in this innovative environment.

The position offers a competitive salary and benefits, including health insurance and 401k eligibility.

Qualifications

• 8-12 years experience with RTOSes like embedded Linux required with 3-5 years of customer facing role experience preferred.
• Knowledge and experience working with binary Linux distributions (Debian, CentOS).
• Experience in Device Drivers, BSP, HW design, Networking and other technologies used in embedded system applications.
• Understanding and experience in high level languages and application of C/C++ RUST, Python etc.
• Troubleshooting and debugging issues in a real-time embedded environment.

Responsibilities

• Support customers who are encountering problems on Wind River's products.
• Communicate effectively with customers to resolve their problems.
• Document customer issues and resolutions accurately and thoroughly.
• Mentor local and global Customer Support Engineers and provide support and training.

Skills

RTOS experience

Customer support communication

Troubleshooting

Embedded Linux expertise

C/C++ programming

DevOps CI/CD

Networking knowledge

Multi-core processor familiarity

Education

BS or MS in Computer Science or related majors

Tools

Docker

Kubernetes

Git

Wind River tools

Job description

Aptiv PLC seeks a Senior Member of the Technical Staff for Customer Technical Support in Washington, DC. In this pivotal role, you will support and troubleshoot Wind River's products while helping customers reach their business goals.

With a focus on embedded systems and customer interaction, you will work closely with hardware and software to resolve complex issues. A strong background in RTOS and experienced communication skills are essential for success in this innovative environment.

The position offers a competitive salary and benefits, including health insurance and 401k eligibility.