Embedded Product Support Lead

Software Technology Inc.; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Software Technology Inc. seeks a senior embedded support engineer with deep experience in VxWorks, RTOS kernels, and Wind River platforms to investigate, troubleshoot, and resolve complex customer issues.

You will reproduce customer environments, analyze OS/hardware interactions, and lead investigations while mentoring junior engineers and coordinating with Product Management, Engineering, and Sales.

Qualifications

• Eight or more years of technical experience in embedded, RTOS, Linux, platform engineering, or closely related domains.
• Customer-facing troubleshooting, engineering, consulting, or professional-services experience.
• Strong debugging capability across hardware, operating-system, networking, and application layers.
• Ability to lead investigations, mentor others, and make independent technical decisions.

Responsibilities

• Investigate and troubleshoot embedded, RTOS, and hardware interactions in customer environments.
• Own customer resolutions by communicating with customers, managing escalations, and documenting findings.
• Scale team knowledge by creating reusable knowledge-based content and mentoring engineers.

Skills

VxWorks & RTOS Kernel

Tools

Workbench, Diab & LLVM IDEs

Job description

Mandatory Skills: VxWorks & RTOS Kernel, file systems, BSPs, drivers

Job Description

Investigate and troubleshoot:

• Reproduce customer environments in internal labs
• Analyze OS, hardware, software, networking, and application interactions
• Debug real-time and embedded environments
• Identify root causes, workarounds, and next actions

Own customer resolution:

• Communicate clearly with customers and account teams
• Manage escalations and critical technical cases
• Document findings, issue histories, and resolutions
• Support premium customers and on-site engagements when require

Scale team knowledge

• Create reusable knowledge-based content
• Improve support processes and technical playbooks
• Mentor less-experienced support engineers
• Represent support with Product Management, Engineering, and Sale

Technical Skills Requirement

• 0Wind River Linux kernel and Yocto, system, udev, networking, storage, containers and platform integration
• HVP & virtualization Type-1 hypervisors, partitioning, virtualization, hardware/software interactions and safety-critical environments
• Workbench, Diab & LLVM Eclipse-based IDEs, compilers, GCC, Clang, build systems, Make files and toolchain diagnostics 0
• Simics & simulation Intel Simics, QEMU, Python, C, YAML, DML, build environments and simulated system behavior

Required experience :

• Eight or more years of technical experience in embedded, RTOS, Linux, platform engineering, or closely related domains
• Customer-facing troubleshooting, engineering, consulting, or professional-services experience
• Strong debugging capability across hardware, operating-system, networking, and application layers
• Ability to lead investigations, mentor others, and make independent technical decisions

Preferred experience:

• Wind River products and mission-critical customer environments
• BSPs, device drivers, embedded hardware, processor architectures, and core networking
• Virtualization, hypervisors, cloud, containers, Kubernetes, OpenStack, or DevOps toolchains
• Aerospace, defense, telecommunications, industrial, or other safety critical systems

Knowledge-base authoring, premium support, technical training, or escalation leadership