Senior Embedded Field Reliability Engineer — On-Site & OTA Fixes

Georgian; Salt Lake City (UT); On-site; USD 150,000 - 180,000; Full time

Job summary

Tractable is hiring a Senior Embedded Field Reliability Engineer to own the health of our deployed LumaScanner units in Salt Lake City. You will keep the fleet alive, reduce customer-facing issues, and feed field data into the next redesign, working closely with support and R&D on-site with customers.

You will build failure tracking, reproduce intermittent issues, push recoverability fixes, and design low-cost retrofits. Travel to customer sites is required.

Qualifications

• 7+ years of hands-on embedded engineering experience at senior or staff level.
• Field failure analysis: reproduce intermittent failures in deployed hardware and root-cause them.
• Recovery engineering: watchdogs, bootloaders, A/B firmware partitions with automatic rollback, and remote reset.
• Board-level hardware debugging: power sequencing, brownouts, grounding and EMI, thermal issues, and camera interfaces such as USB, PoE or GigE.
• Fleet telemetry and OTA updates on deployed devices.
• Embedded Linux and production C/C++, plus Python for test and diagnostic tooling.
• Customer-facing comfort: travel to sites and explain issues clearly to non-technical people.
• Pragmatic, data-driven mindset: you start with failure rates, logs and power topology, and you ship workarounds quickly under time pressure.

Responsibilities

• Build and run field failure tracking: categorize failures, rates and root causes across the installed base.
• Reproduce and root-cause intermittent field failures from logs, telemetry and scope traces.
• Ship recoverability fixes without a board respin — hardware and software watchdogs, safe-mode boot, remote reset paths, A/B firmware with automatic rollback.
• Instrument devices with fleet telemetry to catch failures early, and push fixes safely to deployed units via OTA.
• Design and validate low-cost retrofits (e.g. power control or filtering) that a field tech can install in under 30 minutes.
• Write runbooks so support can recover units without escalating to engineering.
• Give R&D a prioritized, well-researched list of design issues, backed by field data.
• Travel to customer sites to diagnose issues and work directly with dealer service managers and our support team.

Tools

Oscilloscopes

Logic analyzers

Multimeters

Schematic reading

Job description

Tractable is hiring a Senior Embedded Field Reliability Engineer to own the health of our deployed LumaScanner units in Salt Lake City. You will keep the fleet alive, reduce customer-facing issues, and feed field data into the next redesign, working closely with support and R&D on-site with customers.

You will build failure tracking, reproduce intermittent issues, push recoverability fixes, and design low-cost retrofits. Travel to customer sites is required.