Senior Embedded Field Reliability Engineer – On-Site Impact

Tractable; Salt Lake City (UT); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Job summary

Tractable is seeking a Senior Embedded Field Reliability Engineer to own the health of our installed LumaScanner fleet. You will investigate field failures, reproduce intermittent issues, and deploy recoverability fixes while collaborating with customer support and R&D.

This role involves hands-on hardware/software work and on-site customer travel. You will design low-cost retrofits, instrument telemetry, and push safe fixes via OTA, ensuring deployments remain reliable and scalable.

Qualifications

• 7+ years hands-on embedded engineering experience.
• Field failure analysis experience: reproduce and root-cause failures in deployed hardware.
• Recovery engineering with watchdogs, bootloaders, and firmware rollback processes.
• Board-level hardware debugging: power sequencing, EMI, thermal issues, and camera interfaces such as USB/PoE/GigE.
• Fleet telemetry and OTA updates experience.
• Embedded Linux and production C/C++, plus Python for tooling.
• Willingness to travel to customer sites and explain issues clearly.

Responsibilities

• Build and run field failure tracking; categorize failures, rates and root causes across the installed base.
• Reproduce and root-cause intermittent field failures from logs, telemetry and scope traces.
• Ship recoverability fixes without a board respin — hardware and software watchdogs, safe-mode boot, remote reset paths, A/B firmware with automatic rollback.
• Instrument devices with fleet telemetry and push fixes via OTA to deployed units.
• Design and validate low-cost retrofits that a field tech can install in under 30 minutes.
• Write runbooks so support can recover units without escalating to engineering.
• Provide R&D with prioritized, data-backed design issues from field data.
• Travel to customer sites to diagnose issues and work with dealers and support.

Skills

Embedded engineering

Field failure analysis

Recovery engineering

Embedded Linux

C/C++

Python

Customer-facing

Data-driven

Tools

Oscilloscopes

Logic analyzers

Multimeters

Schematic reading

Datasheets

Job description

Tractable is seeking a Senior Embedded Field Reliability Engineer to own the health of our installed LumaScanner fleet. You will investigate field failures, reproduce intermittent issues, and deploy recoverability fixes while collaborating with customer support and R&D.

This role involves hands-on hardware/software work and on-site customer travel. You will design low-cost retrofits, instrument telemetry, and push safe fixes via OTA, ensuring deployments remain reliable and scalable.