Senior Ellucian Banner Solutions Lead

University of Hartford; West Hartford (CT); Hybrid; USD 83,000 - 100,000; Full time

Job summary

University of Hartford seeks a skilled technical consultant to provide high-quality customer support for Ellucian Banner products, including Ethos and related solutions. The role involves project management, needs assessment, and strong collaboration with University partners to advance education outcomes.

Responsibilities include troubleshooting, testing, configuration, and translating business needs into functional specifications for integrations and reporting.

Qualifications

• Associate degree or two-year college required.
• Bachelor’s degree preferred.

Responsibilities

• Provide software troubleshooting and support across Banner modules.
• Develop test plans and run tests to verify specifications.
• Assist with configuration and maintenance of Banner and related solutions.
• Translate business requirements into functional specifications for conversions, reporting, interfaces, and customizations.
• Monitor risks, milestones, and progress; provide leadership to users for on-time delivery.
• Design and deliver user training and mentor junior staff.

Skills

Technical support

Project management

Needs assessment

Communication

Leadership

Education

Associate degree or two-year college

Bachelor’s degree preferred

Tools

Argos

Job description

University of Hartford seeks a skilled technical consultant to provide high-quality customer support for Ellucian Banner products, including Ethos and related solutions. The role involves project management, needs assessment, and strong collaboration with University partners to advance education outcomes.

Responsibilities include troubleshooting, testing, configuration, and translating business needs into functional specifications for integrations and reporting.