Senior Eligibility Worker: Lead for Public Assistance

City of Santa Fe Springs; Madera (CA); On-site; USD 52,000 - 63,000; Full time

Job summary

Madera County is seeking an Eligibility Specialist III to serve as the expert in the eligibility process for public assistance programs. The role requires handling highly complex cases, providing training, and potentially acting as a lead for a team of eligibility workers.

Strong knowledge of eligibility rules and software systems is essential. This position offers a base salary with a five percent incentive pay, and works within a county department focused on welfare programs and services.

Qualifications

• Advanced knowledge of eligibility regulations, procedures and software systems.
• Ability to lead/training eligibility staff and evaluate cases.

Responsibilities

• Lead, train and support unit staff determining eligibility for public assistance programs.
• Perform complex eligibility evaluations for multiple aid programs.
• Explain regulations and rights to clients, ensuring confidentiality.
• Enter data into automated systems and generate case records.
• Respond to client inquiries via in-person, phone, mail or email.

Skills

Interviewing

Public assistance

Documentation

Customer service

Data entry

Tools

MS Office

Job description

Madera County is seeking an Eligibility Specialist III to serve as the expert in the eligibility process for public assistance programs. The role requires handling highly complex cases, providing training, and potentially acting as a lead for a team of eligibility workers.

Strong knowledge of eligibility rules and software systems is essential. This position offers a base salary with a five percent incentive pay, and works within a county department focused on welfare programs and services.