Eligibility Supervisor — Lead Public Assistance Team

CalHR; Alturas (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

CalHR seeks an Eligibility Supervisor to lead a unit in Modoc County, overseeing eligibility determinations for multiple public assistance programs. The role emphasizes supervisory duties, training, performance management, and ensuring accurate, timely decisions.

The position requires experience in eligibility work, ability to interpret complex rules, and effective communication with clients and staff. In-person work is required in Alturas, CA with no telework option.

Qualifications

• One year full-time experience in an Eligibility Specialist III, Integrated Case Worker III, or comparable position.
• Experience supervising a unit and assigning workload to staff.
• Ability to interpret policies and apply rules to eligibility determinations.
• Experience communicating with clients and staff regarding complex rules.

Responsibilities

• Plans, assigns, supervises and reviews the work of a unit of employees determining eligibility for public assistance programs.
• Selects, trains, evaluates and disciplines subordinate staff.
• Provides direction on policy implementation and procedures.
• Conducts conferences to discuss rules, regulations and policies with staff and clients.
• Interprets information on forms to assist with eligibility determination.
• Represents the department in meetings and studies as assigned.
• Maintains confidentiality in client communications.
• Ensures timely processing and equitable caseloads.

Skills

Supervisory experience

Policy interpretation

Investigation interviewing

Customer service

Computer literacy

Team coordination

Tools

Microsoft Office

Job description

CalHR seeks an Eligibility Supervisor to lead a unit in Modoc County, overseeing eligibility determinations for multiple public assistance programs. The role emphasizes supervisory duties, training, performance management, and ensuring accurate, timely decisions.

The position requires experience in eligibility work, ability to interpret complex rules, and effective communication with clients and staff. In-person work is required in Alturas, CA with no telework option.