Eligibility & Call Center Supervisor, Public Assistance

County-of-Marin,-C; San Rafael (CA); On-site; USD 95,000 - 120,000; Full time

Job summary

County of Marin is seeking an Eligibility Supervisor to oversee the Call Center/Continuing staff and ensure timely, accurate determinations for public assistance programs. The role involves supervising Eligibility Worker positions and partnering with multiple county and community teams.

The ideal candidate will have expert knowledge of Public Assistance Programs and strong technical skills in CalSAWS, CalHEERS, and MEDS, with demonstrated leadership and mentoring abilities.

Qualifications

• Experience in supervising staff and evaluating performance.
• Knowledge of federal, state, and local eligibility rules for public assistance.
• Strong leadership, problem-solving and communication skills.

Responsibilities

• Oversee Call Center/Continuing staff operations and staffing levels.
• Ensure efficient use of CalSAWS to provide timely determinations and good customer service.
• Mentor staff and provide ongoing guidance and performance feedback.

Skills

Staff supervision

Leadership

Training staff

Interpreting complex laws

Fraud detection

CalSAWS knowledge

Customer service

Tools

CalSAWS

CalHEERS

MEDS

Job description

County of Marin is seeking an Eligibility Supervisor to oversee the Call Center/Continuing staff and ensure timely, accurate determinations for public assistance programs. The role involves supervising Eligibility Worker positions and partnering with multiple county and community teams.

The ideal candidate will have expert knowledge of Public Assistance Programs and strong technical skills in CalSAWS, CalHEERS, and MEDS, with demonstrated leadership and mentoring abilities.