Senior EHR Support Analyst

HCA Healthcare; Thousand Oaks (CA); On-site; USD 90,376 - 153,275; Full time

Benefits offered by this job

401(k) plan with matching

Tuition assistance

Paid family leave

Well-being support services

Job summary

HCA Healthcare in Thousand Oaks is seeking a Senior EHR Support Analyst to provide clinical IT support across multiple facilities. The role includes responsibilities in clinical application support and team leadership, ensuring effective training and project management.

The ideal candidate has a strong background in clinical operations, excellent communication skills, and at least five years of relevant experience. Comprehensive benefits, including 401(k) matching and tuition assistance, are offered.

Qualifications

• Five years of experience in clinical application support or related clinical work experience.
• Ability to drive to assigned sites to complete work.

Responsibilities

• Supports multiple facilities as a key clinical IT resource.
• Leads clinical systems teams on IT activities.
• Provides second-level support for clinical applications.
• Manages clinical application incidents and requests.
• Facilitates training and standardization across facilities.

Skills

Understanding of clinical operations

Excellent communication skills

Strong customer service orientation

Advanced computer skills

Leadership abilities

Education

Bachelor’s degree preferred

Job description

Salary Estimate: $90376.00 - $153275.20 / year.

Benefits Overview

Los Robles Regional Medical Center offers a total rewards package that includes medical, prescription drug, dental, vision, behavioral health, telemedicine services, wellbeing support, paid time off, family leave, disability coverage, retirement resources, tuition assistance, and more.

Job Summary & Qualifications

The Senior EHR Support Analyst supports multiple facilities for a broad set of clinical applications or a module for a market. Responsibilities include facilitating clinical IT activities, providing second‑level support, leading new module/application testing and implementation, managing application dictionaries, customizing based on division policies, delivering training, and driving division standardization, utilization, integration, and optimization.

General Responsibilities

• Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
• Leads and facilitates multiple facility core clinical systems teams on clinical IT activities.
• Provides second‑level support as a broad clinical subject‑matter expert to resolve incidents or fulfill requests received from the Division Service Desk or other division or facility resources; provides status on user issues.
• Works with enterprise and division subject‑matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Serves as project leader for facility‑based implementations of clinical application software releases and new products, and may also facilitate these implementations.
• Provides on‑call assistance as needed.
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Facilitates and manages maintenance of multiple facilities’ specific dictionaries.
• Provides input to customize base division policies and procedures, training and best practices for use within multiple facilities.
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands‑on training as needed.
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
• Coordinates facility clinical application reporting requests and assists with defining report requirements and validating reporting results for supported facilities.
• May develop clinical application reports as needed.
• Performs quality audits and tracks metrics related to clinical application use.
• Participates in meetings as a member of facility clinical leadership for supported facilities.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Coordinates the execution and use of tools for audits.
• Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
• Adheres to Code of Conduct and Mission & Value Statement.
• Participates in special projects as needed and performs other duties as assigned.

Required Knowledge, Skills & Abilities

• Understanding of clinical operations and application support processes and workflow.
• Understanding of pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Excellent communication skills, both verbal and written, with clinical and information technology personnel.
• Customer orientation and the ability to address user needs.
• Excellent leadership and teaching abilities.
• Advanced computer skills.
• Understanding of reporting tool functionality and capabilities.
• Ability to drive to assigned sites to complete work.

Preferred Knowledge, Skills & Abilities

• Proficiency in various programming languages and clinical application reporting tools.
• Strong customer service orientation and/or training experience.

Education & Experience

• Bachelor’s degree preferred.
• Five years of experience in clinical application support or related clinical work experience.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Well‑being support, including free counseling and referral services.
• Paid time off, paid family leave, long‑term and short‑term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Travel Requirement

Occasional/Intermittent travel required.

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.