Senior Education Consultant

LingoAce; Orchard (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic global startup as a Regional HR and Operations Manager, where you will play a pivotal role in enhancing customer experiences and overseeing operations. This position offers the opportunity to work in a vibrant environment, driving sales and ensuring the smooth functioning of a learning center. You will engage with students and parents, manage class schedules, and ensure continuous improvement through feedback. With a competitive salary and benefits, this role is perfect for someone passionate about education and customer service, ready to make a meaningful impact.

Benefits

16 days annual leave

Medical coverage

Inpatient and outpatient insurance

Qualifications

• 1-2 years of experience in sales with a proven track record.
• Excellent communication skills and command of English.

Responsibilities

• Manage daily operations of the learning center ensuring smooth processes.
• Address inquiries and concerns professionally to enhance customer experience.

Skills

Sales Experience

Customer Service

Communication Skills

Empathy

Self-Motivation

Job description

Regional HR and Operations Manager at a Global Startup

Responsibilities

1. Follow up promptly on new leads daily and ensure a targeted number of potential customers are invited to the center for trial classes.
2. Proactively remind students and parents of class renewals, guiding them through the re-enrollment process and addressing any related questions.

Customer Service

1. Greet and assist students and parents, providing a warm and welcoming environment.
2. Address inquiries and concerns from parents and guardians in a professional and timely manner, whether in person or over the phone.
3. Gather and analyze feedback from parents and students to ensure continuous improvement of services.
4. Resolve issues promptly and escalate to management when necessary, maintaining a focus on positive experiences.

Operations & Administration

1. Oversee the day-to-day operations of the learning center to ensure a smooth and safe environment.
2. Track attendance, monitor student progress, and maintain accurate records.
3. Coordinate and manage the scheduling of classes, ensuring that students and teachers are promptly notified of any schedule changes and necessary updates.
4. Support the administrative side of enrollments, including managing student records, processing invoices, and updating databases.
5. Maintain inventory of supplies and coordinate with vendors for timely procurement of necessary resources.

Requirements

1. Minimum 1-2 years of working experience in sales.
2. Demonstrated track record of developing new opportunities, closing accounts, and exceeding sales targets.
3. High energy, passionate, and deeply empathetic of the customer.
4. Highly self-motivated with the ability to work fast and smart independently.
5. Excellent communication skills, and good command in English is essential to succeed in this role.
6. Knowledge of the education industry will be an added advantage.

Remunerations and benefits details

1. Fixed base salary - up to SGD 4,500 based on experience
2. Tiered incentive with no cap
3. Annual leave - 16 days
4. Inpatient and outpatient medical coverage with insurance

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales, Customer Service, and Administrative

Industries

• E-Learning Providers, Education Administration Programs, and Education