Senior EDI & Automation Engineer | Incident Commander

Cleo (US); United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Remote work environment

Healthcare

Flexible PTO

Salary growth potential

FSA/HSA options

Employee Assistance Program

Culture of support

Job summary

Cleo Communications US, LLC is seeking an experienced EDI and integration professional to solve complex technical challenges and improve how support teams operate. You will serve as a trusted escalation point for incidents across EDI, APIs, and SFTP, while helping ensure thorough resolution and prevention of recurrence.

You’ll mentor engineers and push automation to reduce operational noise. Responsibilities include leading critical incident response, advanced troubleshooting, backlog

Qualifications

• 9+ years of relevant experience with EDI technologies and enterprise integrations.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Deep knowledge of EDI mapping, transformation, and standards (ANSI X12, EDIFACT).
• Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
• Strong knowledge of integration and file transfer protocols (AS2, FTP/FTPS, SFTP, HTTP/HTTPS).
• Proven ability to troubleshoot complex integration issues and prevent recurrence.
• Excellent communication and collaboration across technical teams, business stakeholders, and leadership.

Responsibilities

• Lead Critical Incident Response as incident commander for P1/P2 incidents and coordinate resources.
• Drive advanced troubleshooting across EDI, API, and SFTP environments and perform root cause analysis.
• Provide technical oversight and delivery assurance; monitor workloads and manage SLAs.
• Strengthen backlog and case management; drive improvements in ticket quality and documentation.
• Coach and develop engineers on troubleshooting, incident management, and best practices.
• Advance automation and operational excellence via AI and automation to reduce noise.
• Use data to drive continuous improvement across MTTR, escalation, backlog aging, and automation adoption.

Skills

EDI technologies

Enterprise integrations

Incident management

Root cause analysis

Automation and AI

Data-driven improvements

Mentoring

Education

Bachelor's degree in CS/IT/Engineering

Tools

AS2

FTP/FTPS

SFTP

HTTP/HTTPS

Job description

Cleo Communications US, LLC is seeking an experienced EDI and integration professional to solve complex technical challenges and improve how support teams operate. You will serve as a trusted escalation point for incidents across EDI, APIs, and SFTP, while helping ensure thorough resolution and prevention of recurrence.

You’ll mentor engineers and push automation to reduce operational noise. Responsibilities include leading critical incident response, advanced troubleshooting, backlog