Senior Ecommerce Experience Architect

Christianbook; Danvers (MA); On-site; USD 76,000 - 117,000; Full time

Job summary

Christianbook is seeking a Senior Ecommerce Product Specialist to drive the online shopping experience at Christianbook.com. You will identify opportunities, prioritize features, and measure outcomes to improve conversion and customer satisfaction.

As we transition to Shopify, you will shape the ecommerce roadmap, optimize site functionality, and champion best practices for digital merchandising and customer experience across cross‑functional teams.

Qualifications

• Bachelor's degree or equivalent in business, marketing, ecommerce, information systems, or related field.
• 5+ years of ecommerce, digital product management, site optimization, or digital experience management.
• Experience with Shopify or other leading ecommerce platforms (Shopify preferred).
• Experience with A/B testing and conversion optimization.
• Experience using GA4 and other ecommerce analytics tools.

Responsibilities

• Manage ecommerce enhancement initiatives from concept through implementation and measurement.
• Maintain and prioritize the ecommerce improvement roadmap.
• Document business requirements and collaborate with Development to deliver successful implementations.
• Evaluate new Shopify functionality and recommend platform enhancements.
• Continuously improve workflows and processes that support the ecommerce experience.
• Partner with Marketing, Merchandising, Creative, UX, Analytics, and Development teams to support site enhancements that improve promotional effectiveness.
• Ensure merchandising and promotional updates align with business priorities and customer experience goals.
• Support implementation of new features that enhance campaign performance and customer engagement.
• Plan, execute, and analyze A/B tests to validate site improvements.
• Research ecommerce trends and best practices to drive continuous improvement.
• Measure the success of enhancements and recommend future improvements based on results.

Skills

Ecommerce merchandising

Data analysis

Cross-functional collaboration

A/B testing

Project planning

Communication

Time management

Education

Bachelor's degree in Business/Marketing/Ecommerce

Tools

GA4

Heatmaps

Job description

Christianbook is seeking a Senior Ecommerce Product Specialist to drive the online shopping experience at Christianbook.com. You will identify opportunities, prioritize features, and measure outcomes to improve conversion and customer satisfaction.

As we transition to Shopify, you will shape the ecommerce roadmap, optimize site functionality, and champion best practices for digital merchandising and customer experience across cross‑functional teams.