Senior eCOA Solutions Engineer

Doist; Conshohocken (Montgomery County); On-site; USD 90,000 - 130,000; Full time

Job summary

Suvoda is a global clinical trial technology company optimizing digital experiences for patients, sites, and sponsors in life‑sustaining studies. The eCOA Technical Consultant role focuses on providing customer-facing technical support during maintenance, troubleshooting, and coordinating resolutions with cross‑functional teams.

The position requires strong problem-solving, organization, and communication skills, with experience in technical support and familiarity with eCOA, IRT, EDC, SaaS, and

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in technical support, customer support, software operations, or issue resolution.
• Strong troubleshooting and analytical skills.
• Ability to understand technical systems, workflows, and data.
• Excellent written and verbal communication skills in English.
• Strong organizational and time‑management skills.
• Ability to manage multiple priorities in a dynamic, fast‑paced environment.
• Excellent attention to detail.
• Ability to explain technical concepts clearly to non‑technical audiences.
• Proactive, customer‑focused, and solution‑oriented approach.

Responsibilities

• Provide technical support for eCOA studies during the maintenance phase.
• Investigate and resolve technical questions, incidents, and escalations.
• Analyze system behavior, data, and integrations to identify root causes.
• Serve as a technical escalation point for eCOA-related issues.
• Collaborate with Project Managers, Customer Care, Product, Development, Quality, and Integration Solutions teams.
• Support issues related to questionnaires, schedules, devices, applications, notifications, and data transfers.
• Manage and track support requests, defects, and change control activities.
• Communicate technical findings and proposed solutions clearly to clients and internal stakeholders.
• Identify recurring issues and contribute to root-cause analysis and process improvements.
• Create and maintain FAQs, support documentation, training materials, and study-specific guidance.
• Participate in client meetings and provide technical guidance throughout the study lifecycle.
• Support the implementation of approved system changes and study updates.
• Perform other duties as assigned.

Skills

Troubleshooting

Analytical skills

Communication skills

Time management

English proficiency

Education

Bachelor’s degree or equivalent experience

Tools

SQL

Ticketing systems

Change control processes

Job description

Suvoda is a global clinical trial technology company optimizing digital experiences for patients, sites, and sponsors in life‑sustaining studies. The eCOA Technical Consultant role focuses on providing customer-facing technical support during maintenance, troubleshooting, and coordinating resolutions with cross‑functional teams.

The position requires strong problem-solving, organization, and communication skills, with experience in technical support and familiarity with eCOA, IRT, EDC, SaaS, and