Senior Dynamics & Power Platform Engineer (Remote)

H&R Block, Inc.; Missouri; Remote; USD 101,000 - 162,000; Full time

Job summary

H&R Block, Inc. is seeking a Sr. Software Engineer to lead the design, development, and support of enterprise contact center solutions built on Microsoft Dynamics 365 and Power Platform. You will drive IVA conversation design, IVR routing, and API integrations while mentoring the engineering team.

The role emphasizes collaboration with business partners, Agile practices, and robust production support to improve contact center performance and system reliability.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years related experience.
• 3+ years implementing Microsoft Dynamics or Power Platform solutions.

Responsibilities

• Design an IVA conversation flow for customer self-service.
• Configure new IVR routing logic and call-handling capabilities.
• Build Power Automate workflows supporting case management processes.
• Create Dataverse extensions, plugins, and custom APIs.
• Configure Dynamics 365 Contact Center routing and queue management.
• Develop integrations with enterprise systems through Azure services.
• Design Copilot experiences and prompt orchestration strategies.
• Review pull requests and mentor engineering team members.
• Create technical specifications, solution diagrams, and integration designs.
• Participate in Agile ceremonies including sprint planning and backlog refinement.
• Support production incidents and troubleshoot platform issues.
• Collaborate with business partners to gather requirements and define solutions.
• Analyze contact center performance metrics and identify optimization opportunities.
• Work with architects to improve scalability, security, and maintainability.

Skills

Power Platform

Power Automate

C#

.Net

Rest APIs

JavaScript/TypeScript

JSON

Education

Bachelor’s degree

Tools

Dynamics 365

Power Platform

Job description

H&R Block, Inc. is seeking a Sr. Software Engineer to lead the design, development, and support of enterprise contact center solutions built on Microsoft Dynamics 365 and Power Platform. You will drive IVA conversation design, IVR routing, and API integrations while mentoring the engineering team.

The role emphasizes collaboration with business partners, Agile practices, and robust production support to improve contact center performance and system reliability.