Senior Dynamics 365 & Power Platform Engineer

H&R Block, Inc.; United States; Remote; USD 101,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) Plan

Associate Tax Prep benefit

Job summary

H&R Block, Inc. in United States is seeking a Sr. Software Engineer to lead design and development of enterprise contact center solutions built on Microsoft Dynamics 365, Power Platform, and related technologies.

You will implement IVA/IVR flows, configure routing, build Power Automate workflows, and mentor the engineering team while collaborating with business partners. This role emphasizes scalable, secure integrations using Azure services and Dataverse and a strong agile practice.

Qualifications

• 5+ years of related work experience.
• 3+ years implementing Microsoft Dynamics or Power Platform solutions.
• Bachelor’s degree in a related field.

Responsibilities

• Designing an IVA conversation flow for customer self-service.
• Configuring new IVR routing logic and call-handling capabilities.
• Building Power Automate workflows supporting case management processes.
• Creating Dataverse extensions, plugins, and custom APIs.
• Configuring Dynamics 365 Contact Center routing and queue management.
• Developing integrations with enterprise systems through Azure services.
• Designing Copilot experiences and prompt orchestration strategies.
• Reviewing pull requests and mentoring engineering team members.
• Create technical specifications, solution diagrams, and integration designs.
• Participating in Agile ceremonies including sprint planning and backlog refinement.
• Supporting production incidents and troubleshooting platform issues.
• Collaborating with business partners to gather requirements and define solutions.
• Analyzing contact center performance metrics and identifying optimization opportunities.
• Working with architects to improve scalability, security, and maintainability.

Skills

Power Platform

Power Automate

C#

.Net

Rest APIs

JavaScript/TypeScript

JSON

Education

Bachelor’s degree in a related field

Tools

Dynamics 365

Dataverse

Azure

Job description

H&R Block, Inc. in United States is seeking a Sr. Software Engineer to lead design and development of enterprise contact center solutions built on Microsoft Dynamics 365, Power Platform, and related technologies.

You will implement IVA/IVR flows, configure routing, build Power Automate workflows, and mentor the engineering team while collaborating with business partners. This role emphasizes scalable, secure integrations using Azure services and Dataverse and a strong agile practice.