Senior Duty Manager

Kendrick Recruitment; Town of Christiana (WI); On-site; USD 16,000 - 17,000; Full time

Job summary

Kendrick Recruitment seeks an experienced Senior Duty Manager for a luxury safari lodge in Addo. The role oversees daily operations, leads a high-performing team, and ensures exceptional guest service across all departments.

The ideal candidate brings proven leadership, strong guest relations skills, and the ability to manage multiple tasks in a fast-paced hospitality environment. Immediate start available for a dedicated professional committed to maintaining luxury standards.

Qualifications

• Experience in luxury lodge or high-end hospitality leadership.
• Strong guest service focus and guest satisfaction orientation.
• Ability to multitask and multitask under pressure.

Responsibilities

• Oversee daily lodge operations, ensuring smooth service delivery across departments.
• Supervise and support staff, maintaining high professionalism and guest service.
• Manage guest arrivals, departures, requests and complaints with care and efficiency.
• Coordinate with housekeeping, food & beverage, kitchen and other departments for seamless operations.
• Conduct operational checks to maintain luxury standards.
• Assist with staff scheduling, briefings and performance management.
• Monitor guest feedback and implement improvements where needed.
• Support lodge management with administrative duties, reporting and planning.
• Ensure compliance with health, safety and operational procedures.

Skills

Leadership

Guest relations

Staff supervision

Operations management

Communication

Problem solving

Job description

Senior Duty Manager - Luxury Safari Lodge

Location: Addo, EC

Salary: R23,000 per month, potentially negotiable up to R24,000

Position: Urgent

Kendrick Recruitment is seeking an experienced and professional Senior Duty Manager to join a luxury safari lodge. This is an urgent opportunity for a dedicated hospitality professional with strong leadership abilities, excellent guest relations skills and the ability to oversee daily lodge operations while maintaining exceptional service standards.

Key Responsibilities:

• Oversee daily lodge operations, ensuring smooth and efficient service delivery across all departments.
• Supervise and support staff, maintaining high standards of professionalism and guest service.
• Manage guest arrivals, departures, requests and complaints with care and efficiency.
• Coordinate with housekeeping, food and beverage, kitchen and other departments to ensure seamless operations.
• Conduct operational checks to ensure the property maintains its luxury standards.
• Assist with staff scheduling, briefings and performance management.
• Monitor guest feedback and implement improvements where necessary.
• Support lodge management with administrative duties, reporting and operational planning.
• Ensure compliance with health, safety and operational procedures.

Requirements:

• Previous experience in a senior duty management or supervisory role within a luxury lodge, hotel or similar hospitality environment.
• Strong leadership and team management skills.
• Excellent communication and guest relations abilities.
• A hands-on approach with exceptional attention to detail.
• Ability to multitask, solve problems and remain calm under pressure.
• Strong organisational and administrative skills.
• A professional, guest-focused attitude and passion for hospitality.
• Flexibility to work shifts, weekends and public holidays as required.
• Availability to take up the position urgently will be advantageous.