Hotel Manager

Confidential; Texas; On-site; USD 85,000 - 120,000; Full time

Job summary

Confidential seeks an experienced Hotel Manager to lead daily operations for the Main Lodge, cabins, cottages, and riverfront wagons. You will oversee guest arrivals, staffing, and service delivery to ensure a rustic-luxury experience.

You will supervise front desk, housekeeping, and guest services, coordinate with events and restaurant teams, and manage vendors and safety compliance. A bachelor’s degree is preferred with 5+ years in lodging management.

Qualifications

• Bachelor’s degree is a plus but not required; education and experience considered
• 5+ years of property management experience in lodging/hospitality setting required
• Strong leadership in staffing, budgeting, and guest services
• Customer service experience and guest-focused mindset
• Proficiency with Microsoft Office and hospitality reservations systems
• Experience in sales, marketing, or reservations systems preferred
• Strong written and verbal communication; ability to lead staff and interact with guests, vendors and partners
• Flexibility to work evenings, weekends, and holidays in hospitality/events environments

Responsibilities

• Lead on-site operations for lodging, guest arrivals, stays and turnover across facilities
• Conduct daily room and public area walkthroughs to ensure cleanliness and readiness
• Direct front-of-house, housekeeping, and guest services staff with hands-on leadership
• Resolve guest concerns in real time to maintain exceptional service
• Recruit, hire, and train lodging and guest services staff; run daily briefings
• Oversee front desk and reservations; coordinate with restaurant and store
• Coordinate with events team to prepare spaces for weddings, retreats, and groups
• Manage vendor visits for housekeeping, maintenance, and guest amenities
• Support safe guest participation in activities and coordinate with activity staff
• Monitor occupancy, standards, and report staffing/budget needs to Managing Partner
• Ensure health, safety, and hospitality licensing compliance across operations

Skills

Operational leadership

Staff scheduling

Guest services

Communication

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Hospitality software/reservations

Job description

Seeking an experienced, hands-on Hotel Manager to lead the day-to-day running of the property’s lodgings, staff, and guest experience. Reporting to the Managing partner, the Hotel Manager is the on-site operational leader for the Main Lodge, cabins, cottages, and riverfront wagons — present in the day-to-day of guest arrivals, staff scheduling, and service delivery to ensure every guest enjoys the exceptional, rustic-luxury experience our property is known for.

Key Responsibilities

• Serve as the on-site operational leader for lodging, overseeing the daily rhythm of guest arrivals, departures, and stays across the Main Lodge, cabins, cottages, and riverfront wagons
• Conduct daily walkthroughs of guest rooms, common areas, and grounds to confirm everything is clean, well-maintained, and guest-ready ahead of arrivals and events
• Directly supervise and schedule front-of-house, housekeeping, and guest services staff day to day, stepping in hands-on wherever needed to keep operations running smoothly
• Respond to and resolve guest concerns and service issues in real time, ensuring a consistently exceptional guest experience across every stay
• Recruit, hire, and train lodging and guest services staff, and run daily briefings to keep the team aligned on arrivals, departures, and events
• Oversee daily front desk and reservations operations, including check-in/check-out procedures, and coordinate day to day with the restaurant and general store
• Coordinate day-to-day logistics with the events team so guest rooms and shared spaces are properly prepared and turned over around weddings, retreats, and group events
• Manage day-to-day vendor and contractor visits supporting housekeeping, maintenance, and guest amenities, and safeguard the property’s buildings and equipment
• Support safe guest participation in on-site activities day to day — including safari tours, ATV and bike trails, horseback riding, skeet shooting, archery, and water areas — coordinating with activity staff as needed
• Monitor daily occupancy and service standards, and keep the Managing Partner informed on staffing, budget, and property needs
• Ensure compliance with applicable health, safety, and hospitality licensing requirements across day-to-day lodging and dining operations

Qualifications

• Bachelor’s degree is a plus but not required; a combination of education and equivalent experience will be considered
• 5+ years of property management experience in a hotel, resort, retreat, or lodging setting required
• Strong operational leadership skills with a thorough understanding of hotel/lodge management, including staffing, budgeting, and guest services
• At least one year of dedicated customer service experience, with a demonstrated commitment to exceptional guest service
• Proficient in Microsoft Office and standard web-based hospitality and reservations applications
• Experience in sales, marketing, or hotel/lodge reservations and booking systems preferred
• Strong written and verbal communication skills, with the ability to lead staff and represent the property to guests, vendors, and partners
• Flexibility to work evenings, weekends, and holidays consistent with a hospitality and events environment