Senior Documentation & Change Management Specialist

Filetwigbay; Hammond (IN); On-site; USD 75,000 - 105,000; Full time

Job summary

Retail Excellence Corp in Hammond, IN seeks a Documentation Specialist to own initiative and drive change management from week one. You will communicate progress, unblock blockers, and deliver results that align with business goals, combining customer-service fluency with clear explanations.

The role requires ~5+ years in a similar position and a collaborative mindset. Expect coaching, coverage, and a schedule that respects weekends, with salary in a broad $75,000–$105,000 range.

Qualifications

• Calm under change when a Hammond, IN client changes scope mid-stream.
• Delegation results, ideally seasoned in Hammond, IN.
• Clear communication that translates jargon into plain English.
• Growth mindset with openness to feedback.
• Ability to manage competing priorities under tight deadlines.
• Approximately 5+ years in a Documentation Specialist role.

Responsibilities

• Communicate progress, blockers, and results to stakeholders and leadership.
• Deliver self-directed results aligned with broader business objectives.
• Pair customer service fluency with the patience to explain plainly.
• Read Hammond signals and reprioritize without being asked.
• Absorb context quickly and contribute sooner.
• Know when a Hammond relationship needs a call over an email.
• Keep Change Management handoffs warm so partners never feel dropped.
• Stitch together Initiative and Delegation into a coherent workflow.

Skills

Calm under change

Delegation experience

Plain English communication

Growth mindset

Prioritization

Documentation experience

Job description

Retail Excellence Corp in Hammond, IN seeks a Documentation Specialist to own initiative and drive change management from week one. You will communicate progress, unblock blockers, and deliver results that align with business goals, combining customer-service fluency with clear explanations.

The role requires ~5+ years in a similar position and a collaborative mindset. Expect coaching, coverage, and a schedule that respects weekends, with salary in a broad $75,000–$105,000 range.