Senior Documentation Specialist — Flexible Hours & Growth

Media Excellence Group; Madison (WI); On-site; USD 84,000 - 118,000; Full time

Job summary

Media Excellence Group in Madison, WI is seeking a senior Documentation Specialist who owns their work and partners with a tight team. You will manage written communication workflows, keep records and systems organized, and ensure problem-solving documentation stays current as needs evolve.

The role offers growth mentoring, full benefits, and flexible hours to match life in Madison. You’ll apply strong customer service and analytical skills to deliver clear, accurate documentation daily.

Qualifications

• Hands-on experience with modern Written Communication workflows and tooling.
• Ownership mindset and accountability in handling company resources.
• Strong working knowledge of Customer Service and Problem Solving.
• Strong analytical and problem-solving capabilities.
• Comfort being the newest person in the room and the loudest in the notes.
• Judgment tempered by at least 5 years of real consequences.

Responsibilities

• Read between the lines of what Madison customers actually need
• Keep your Customer Service edge sharp as the WI market shifts
• Execute core Documentation Specialist duties with accuracy and consistency
• Keep records, systems, and shared files organized and up to date
• Keep Problem Solving documentation current as the work outpaces it
• Map the handoffs between WI teams so nothing falls through the cracks
• Close the loop on every Madison request you touch
• Read the room and adjust how you pitch Problem Solving to each audience

Skills

Written Communication

Ownership

Customer Service

Problem Solving

Analytical Thinking

Team Collaboration

5+ years experience

Job description

Media Excellence Group in Madison, WI is seeking a senior Documentation Specialist who owns their work and partners with a tight team. You will manage written communication workflows, keep records and systems organized, and ensure problem-solving documentation stays current as needs evolve.

The role offers growth mentoring, full benefits, and flexible hours to match life in Madison. You’ll apply strong customer service and analytical skills to deliver clear, accurate documentation daily.