Senior Distribution Administrator - Logistics

Tyson Foods; Springdale (AR); On-site; USD 60,000 - 85,000; Full time

Job summary

Tyson Foods is seeking a Logistics Claims Sr Distribution Administrator to manage and resolve product-related OS&D claims, validate PODs, and coordinate with Transportation, Shipping, and Finance teams. The role emphasizes accuracy, timely dispositions, and data-driven decision making.

You will maintain worklists in High Radius, generate Power BI reports, and ensure carrier payments align with contracts. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• BA degree (preferred) is a plus.
• Minimum of 3 years of office clerical or logistics experience is preferred.
• Experience handling OS&D claims or customer service is valuable.

Responsibilities

• Manage and resolve product-related claims efficiently.
• Validate PODs and maintain accurate claim records across systems.
• Update and audit worklists daily; report KPIs via Power BI.
• Collaborate with cross-functional teams to ensure compliant dispositions.

Skills

OS&D claims

Data analysis

Customer service

Negotiation

Power BI

Education

High school diploma

BA degree (preferred)

Tools

High Radius

SAP TM

TES

DB2

Five9

Job description

Job Details

The Logistics Claims Sr Distribution Administrator is vital in managing and resolving product-related claims, such as overages, shortages, damages, and refusals reported by carriers at the time of delivery. With the Logistics Teams processing an impressive, annualized total of $100 million in our Poultry Prepared Division, the need for accurate and timely evaluations and disposition decisions cannot be overstated. Delays in these processes can lead to substantial carrier accessorial fees, significantly impacting operational costs and logistics efficiency.

In this role, the Specialist is working on a call center speaking with drivers. The Specialist engages extensively with cross-functional teams, adhering to our Standard Operating Procedures (SOPs) while collaborating with Transportation Operations, FSQA, Plant Operations, Shipping, Customer Service, Warehousing, Product Movement, Deductions, and Sustainability teams. This collaboration is crucial for ensuring effective product dispositions and maintaining compliance with business protocols. The Specialist is responsible for managing an active worklist and updating transportation and financial systems, enabling seamless operations.

Furthermore, the Specialist validates and processes donation receipts promptly, forwarding them to the Deductions and Sustainability teams. They also oversee accessorial payments related to their weekly cases, ensuring that carrier payment expectations for asset movements are met per our contractual agreements.

A key aspect of this role is obtaining Proof of Delivery (POD) for each case, ensuring that all information is accurately validated against claims. The Specialist diligently maintains and updates worklists in High Radius, conducting daily audits for accuracy, which is then reported the following business day in Power BI reports. These reports are scrutinized by Shipping locations and Transportation, making the data generated by the Specialist a foundational element in our key performance indicators (KPIs) for the Distribution division scorecards. This emphasizes the critical importance of accuracy and timeliness for the organization's overall success.

REQUIREMENTS

Education

• High school diploma or equivalent required.
• Candidate with and/or currently pursuing a BA degree is a plus.

Experience

• Minimum of 3 years of office clerical experience is preferred.
• Prior experience in Logistics is highly valuable, particularly in handling OS&D claims or customer service.
• Experience in data collection and analysis is advantageous.

Communication Skills

• Strong written and verbal communication skills are essential.
• Professional phone skills for interacting with both internal company contacts and external vendors and customers.
• Excellent negotiation skills to effectively manage and resolve third-party OS&D carrier claims.
• Ability to convey complex information clearly and concisely to various stakeholders.
• Skilled in managing conflict and addressing concerns diplomatically.
• Proficient in crafting detailed and accurate reports and documentation.
• Effective follow-up skills to ensure timely and accurate resolution of issues with various parties involved.

Computer Skills

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with High Radius system.
• Proficiency in navigating and interpreting Power BI reports.
• Experience with SAP Transportation Management (SAP TM); TES (Transportation Execution System); and DB2 Sessions.
• Experience working with call center technology and answering systems, including software such as Five9.

Special Skills

• Motivated self-starter with a strong desire to learn and grow.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and the ability to manage time effectively.
• Strong multitasking abilities and interpersonal skills.
• Confident in making fact-based decisions through critical thinking and standing by those decisions.
• Proven ability to analyze information, evaluate options, and implement solutions effectively.
• Self-reliant with the capability to self-audit for any errors or discrepancies in work to ensure accuracy and quality.
• Highly organized with the ability to thrive in a high-volume, fast-paced role.
• Consistently focused on timely execution and quick decision-making
• Maintain a high level of confidentiality.

* RESUME REQUIRED TO BE CONSIDERED FOR THIS ROLE *

Relocation Assistance Eligible

No

Work Shift

1ST SHIFT (United States of America)

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

If you would like to learn more about your data privacy rights and how you may use that information, please read our Job Applicant Privacy Notice here.

Unsolicited Assistance: Tyson Foods and its subsidiaries do not accept unsolicited support from external recruitment vendors for open positions within the United States. Any resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee or applicant tracking system at Tyson Foods or its subsidiaries, without a valid written request and search agreement approved by HR, will be considered the property of Tyson Foods. No fees will be paid if the candidate is hired due to an unsolicited referral.