Senior Dispute Optimization Consultant

Visa; Atlanta (GA); On-site; USD 127,000 - 204,000; Full time

Job summary

Visa Dispute Optimization (VDO) is the external facing disputes consulting team within Visa Client Services. The North America VDO Senior Consultant is responsible for managing and advancing Visa’s dispute consulting program, delivering high impact solutions that improve client performance, reduce costs, and enhance the end customer experience.

This role emphasizes a growth mindset, continuous learning, and strong partnerships.

Qualifications

• 2+ years of work experience with a Bachelor’s Degree or an Advanced Degree
• Experience in card or financial services industry and dispute processing
• Ability to analyze data and present insights to clients

Responsibilities

• Solve complex challenges and deliver strategic recommendations for client dispute processes
• Build expertise in dispute operations, analytics, and industry trends
• Design and deliver components of the Visa Dispute Optimization program
• Identify opportunities to improve client performance and cost reductions
• Collaborate with cross-functional teams to deliver integrated solutions

Skills

Dispute processing

Client engagement

Data analysis

Stakeholder management

Cross-functional collaboration

Education

Bachelor's Degree or higher

Tools

Microsoft Office

MicroStrategy

Tableau

Power BI

SharePoint

Visio

Visa Resolve Online

Job description

Visa Dispute Optimization (VDO) is the external facing disputes consulting team within Visa Client Services. The North America VDO Senior Consultant is responsible for managing and advancing Visa’s dispute consulting program, delivering high impact solutions that improve client performance, reduce costs, and enhance the end customer experience.

This role emphasizes a growth mindset, continuous learning, and strong partnerships.