Sr Dispatcher

First Student, Inc.; New York (NY); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) benefits

Paid holidays and vacation

Career advancement opportunities

Employee Assistance Program

PerkSpot discounts

Job summary

First Student, Inc. is seeking a Senior Dispatcher in Brooklyn, NY to lead daily routing, dispatch operations, and driver coordination. You will monitor routes, respond to disruptions, and ensure accurate information is provided to drivers for on-time service.

The role requires 5–7 years of dispatch or routing experience, strong communication, and a valid license. Full-time, Monday–Friday schedule with comprehensive benefits is offered.

Qualifications

• High school diploma or equivalent is required.
• 5–7 years of relevant dispatch/routing/terminal operations experience.
• Experience in professional driving or dispatch roles is preferred.
• Strong communication, customer service, computer, and problem-solving skills.
• Ability to stay calm, organized, and decisive in a fast-moving environment.
• Knowledge of radio-dispatch equipment.
• A valid vehicle license is preferred.

Responsibilities

• Lead daily routing, scheduling, and dispatch operations.
• Assign drivers and monitor routes; oversee route bidding when applicable.
• Respond to open routes, absences, delays, breakdowns, and last-minute changes to keep service moving.
• Provide drivers with accurate route and passenger information.
• Review route changes and maintain required documentation.
• Monitor route hours and adjust to improve productivity and reduce overtime.
• Maintain dispatch logs of vehicle status, replacements, and service disruptions.
• Ensure morning and afternoon routes are dry-run before service begins.
• Broadcast daily safety messages and reinforce safety culture.
• Communicate repair needs to maintenance; coordinate preventive maintenance with Shop Manager.
• Open or close the location and manage driver call-outs.

Skills

Dispatcher experience

Routing coordination

Communication skills

Problem solving

Calm under pressure

Radio-dispatch knowledge

Driver license

Tools

Radio-dispatch equipment

Job description

Senior Dispatcher - Brooklyn, NY

First Student is now hiring a Senior Dispatcher for our Brooklyn, NY location!

Pay: $25.00 per hour
Schedule: Full-time, Monday-Friday

Are you organized, decisive, and comfortable keeping multiple moving parts on track? As a Senior Dispatcher, you will play a key role in keeping Brooklyn's daily transportation operation running safely and on time. You will coordinate routes, support drivers, resolve service issues, and help lead the dispatch function during busy morning and afternoon operations.

Why join First Student as a Senior Dispatcher?

• $25.00 per hour
• Full-time, Monday-Friday schedule
• Consistent, year-round work
• Medical, dental, vision, and 401(k) benefits
• Paid holidays and vacation time
• Career advancement opportunities
• Employee Assistance Program
• Employee discounts through PerkSpot

What You’ll Do

• Lead daily routing, scheduling, and dispatch operations.
• Assign drivers and monitors to routes and oversee route bidding when applicable.
• Keep service moving by responding to open routes, absences, delays, breakdowns, and last-minute changes.
• Provide drivers with accurate route and passenger information.
• Review route changes and maintain required documentation.
• Monitor route hours and make adjustments to improve productivity and reduce overtime.
• Maintain accurate dispatch logs covering vehicle status, replacements, late buses, accidents, and service disruptions.
• Ensure morning and afternoon routes are properly dry-run before service begins.
• Broadcast daily safety messages and reinforce First Student’s Safety First culture.
• Collect pre-trip inspection reports and communicate repair needs to the maintenance team.
• Partner with the Shop Manager to coordinate preventive maintenance, breakdown response, and fleet concerns.
• Open or close the location and manage driver call-outs as assigned.
• Support drivers, school personnel, families, and customers with timely and professional communication.

What We’re Looking For

• High school diploma or equivalent.
• Five to seven years of relevant experience.
• Previous dispatch, routing, terminal operations, or professional-driving experience.
• Strong communication, customer-service, computer, and problem-solving skills.
• Ability to stay calm, organized, and decisive in a fast-moving environment.
• Knowledge of radio-dispatch equipment.
• Appropriate vehicle license preferred.

Take the lead in keeping Brooklyn moving. Join First Student and help deliver safe, dependable transportation every day.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf